Subject: Wrong group
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Sat, 26 Sep 2020 18:51:30 +0000

Hi Pritish,

I have found some tickets in Ismael’s and Pravesh’s queue  which are closed in wrong groups.
Ismael has closed 6 Gaming tickets in Enterprise group and Pravesh has closed 5 Enterprise tickets in Gaming group.
I will check if they are in both groups, could be that Ismael is only in Enterprise and Pravesh only in Gaming, but
could you make sure if all agents pay attention to this?
It’s very important for our stats.
Thank you!

Ismael:
ID
Subject
103057
PC 363D, no longer working
103603
GSP 370, Update
103332
GSP 370, GSA 370, Not recognized
103304
GSp 350, How to download software
103067
GSP 300, earpads damaged
102554
Chat with almer meinken

Pravesh:
ID
Subject
102917
SC 165, USB Controller, No sound
103715
MB Pro UC M, BTD 800, No Connection
102618
MB 660, PC, Where to buy the dongle
103745
D 10, Yealink SIP-T42S, No Call Control

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/products/adapt-660-noise-cancelling-bluetooth-headset-1000200>

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