Subject: Re: EPOS daily report
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 24 Sep 2020 01:58:30 -0700 (MST)

Hi Deeksha, 

This is acknowledged. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Thursday, September 24, 2020 2:16:34 PM 
Subject: EPOS daily report 

Hi Pritish, 

As discussed, please send me and Saurabh a daily EPOS report that should contain the following: 

    1. Productivity and quality report for each agent 
    2. Audits of each agents which should include DSAT analysis 
    3. Progress report of new agents/ training update of new agent if there is an ongoing training session with you 
    4. A quick brief from your 5-10 minute catch-up session with all agents, specially those working from remote locations 
    5. Any concerns or important updates that I should be aware of 
If for some reason you are not able to send the report, please send me a quick email for why you have not bee able to send it. 

Thank you 

Kind regards, 
Deeksha