Subject: EPOS daily report
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 24 Sep 2020 08:46:34 +0000

Hi Pritish,

As discussed, please send me and Saurabh a daily EPOS report that should contain the following:

  1.  Productivity and quality report for each agent
  2.  Audits of each agents which should include DSAT analysis
  3.  Progress report of new agents/ training update of new agent if there is an ongoing training session with you
  4.  A quick brief from your 5-10 minute catch-up session with all agents, specially those working from remote locations
  5.  Any concerns or important updates that I should be aware of

If for some reason you are not able to send the report, please send me a quick email for why you have not bee able to send it.

Thank you

Kind regards,
Deeksha