Subject: Fwd: Tech Support Candidate - Tenlo Stephane gnienewougui
From: Pritish Nandi <[email-masked]>
To: Harpreet Jaswal <[email-masked]>
Date: Tue, 22 Sep 2020 05:55:32 -0700 (MST)

Please get his interview done for French with Ashwani. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "HR Livesalesman" <[email-masked]> 
Sent: Tuesday, September 22, 2020 5:21:31 PM 
Subject: FW: Tech Support Candidate - Tenlo Stephane gnienewougui 

From: Tenlo Stephane gnienewougui < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 September 2020 at 5:13 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tenlo Stephane gnienewougui 

	

	
	
			Tech Support Test 
		
	Name 	Tenlo Stephane gnienewougui 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9205579138 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi vasant vihar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TCS 	French service desk 	Currently 	60k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will check if I'm connected to internet, then try to open another website like Google.Com to check my network, also be sure if the issue is only from my computer or for everyone, then restart the computer 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- put on the speaker 
2- on your phone Bluetooth setting, search for new device 
3- pair the device by using OTP number 
	What according to you makes you a good candidate for customer service or technical support job? 	With the little experience I have, the ability to listen actively the customer, the patience and good communication skills are the best characteristics for a customer service or technical support 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4