Subject: Re: Tech Support Candidate - Mpiana Ntambwe
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 21 Sep 2020 05:10:03 -0700 (MST)

Already done 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Monday, September 21, 2020 2:50:32 PM 
Subject: FW: Tech Support Candidate - Mpiana Ntambwe 

Please interview and let me know 

From: Mpiana Ntambwe < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 18 September 2020 at 8:40 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mpiana Ntambwe 

	

	
	
			Tech Support Test 
		
	Name 	Mpiana Ntambwe 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9739540753 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida, sector 168 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Adobe Inc 	Technical support consultant/French 	October/2019 	60000 
Previous Employer 1 	GMX IT services 	Technical sales executive 	June/2019 	40000 
Previous Employer 2 	Beno Support 	Technical Support Executive 	December/2018 	25000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	step one I will check out if my computer is connected to the network, so if it is not connected, try to connect your computer to the network, but if it connects go to step two, open a new windows try to open another website(google.com) if there is not error, you will need to clear up some cache and cookies on the browser and try again, or if there is error go to the step three, Open another browser and try to open your website(www.ndtv.com), if there is not error that means the problem only happens in that browser otherwise the problem is may be with your network or there is some malicious website error and so on... 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to your phone menu and follow those steps:- 

Step 1: Go to Settings 

Step 2: Open the Bluetooth option 

Step 3: Turn on the Bluetooth 

Step 4: there will be a list of available devices will appear if not, press the button on your Bluetooth speaker that will make it discoverable. 

Step 5: Select your Bluetooth speaker on your mobile and that's it, you are connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	Firstly, because of my experience and my knowledge in the technical support and customer service as do I have several experience working in the same. 
secondly, I'm efficiency and problem-solver with the best attitude towards the customer. And Lastly I'm a bilingual:- English and French. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3