Subject: Re: Updating customer contact information in Zendesk
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Thu, 17 Sep 2020 08:39:39 -0700 (MST)

Understood, thanks -AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "Akihiko Yamamoto" <[email-masked]>, "arjun hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Ismail Lsm" <[email-masked]>, "Pravesh Singh" <[email-masked]>, "Yuko Hughes" <[email-masked]>, "Jiaojia Chen" <[email-masked]>, "Kanak Bhatt" <[email-masked]>, "pradeep verma" <[email-masked]>, "Daniele Castiglioni" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Thursday, 17 September, 2020 16:31:55 
Subject: Fwd: Updating customer contact information in Zendesk 

FYI and A 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Innocent Bohui, INBO" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Muhammad Ali, MUAI" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Temistocles Valdes, TEVL" <[email-masked]>, "Morris Frost, MOFT" <[email-masked]>, "Filip Trajkov, FITR" <[email-masked]>, "Christopher Kurek, CKUR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Wednesday, September 16, 2020 3:11:06 PM 
Subject: Updating customer contact information in Zendesk 

Hello everyone, 

Please follow the guideline attached for updating end user profiles in Zendesk and adding new accounts. The main rule is below: 

It is strictly forbidden to edit end user profiles in Zendesk! 

You can only open the profile to see, if the user has any other ongoing tickets. Contact your supervisor, if something needs to be corrected in the user’s profile. 

[ mailto:[email-masked] | @Pritish Nandi ] Please forward this to all Livesalesman agents. 

Please let me know, if you have any questions. 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

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