Subject: FreshBrew September Edition
From: "Team Freshworks" <[email-masked]>
To: [email-masked]
Date: Thu, 17 Sep 2020 08:23:03 +0000 (UTC)

Freshdesk Omnichannel is now PCI-DSS Compliant! As part of our ongoing commitment to privacy, security, and protection of your data, Freshdesk and Freshdesk Omnichannel are now compliant with the Payment Card Industry Data Security Standard (PCI-DSS). Using our new secure PCI field, agents on Freshdesk and Freshdesk Omnichannel can safely access and store customer credit card data. The information is encrypted and made available on-demand only to agents with specific access privileges. Read FAQs Omnichannel Dashboard With the brand new Omnichannel Dashboard, you can monitor your team’s performance across channels in real-time. It's especially handy for remote work or when there’s a spike in the volume of inquiries. You get a birds-eye view of which agents are available to answer inquiries and what channels are the busiest. Learn More Early Access Program: Custom Objects in Freshdesk With Custom Objects, you can now expand your Freshdesk data model to accommodate various use cases. Custom Objects give you the power to capture new data entities specific to your unique business. Enroll Now! Wow your Customers and Agents with Freshchat Service customers wherever they are — your website, mobile app, or WhatsApp Reduce customer wait times by 80% by shifting from IVR to chat Handle high volumes and 3x queries with chatbots Manage conversations across all channels from one place This newsletter was lovingly curated by the Freshworks team. Think the Freshworks community would benefit from your expertise? Submit your content by emailing [email-masked]. Message sent by Freshworks Inc at Level 28, 161 Castlereagh St, Sydney, NSW 2000, Australia. Unsubscribe from this list | Unsubscribe from all emails Powered by Freshworks