Subject: Updating customer contact information in Zendesk
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Wed, 16 Sep 2020 09:41:06 +0000

Hello everyone,

Please follow the guideline attached for updating end user profiles in Zendesk and adding new accounts. The main rule is below:

It is strictly forbidden to edit end user profiles in Zendesk!

You can only open the profile to see, if the user has any other ongoing tickets. Contact your supervisor, if something needs to be corrected in the user's profile.

@Pritish Nandi<mailto:[email-masked]> Please forward this to all Livesalesman agents.

Please let me know, if you have any questions.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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