Subject: Ticket Feedback - EPOS
From: Pritish Nandi <[email-masked]>
To: Ismail <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 13 Sep 2020 08:08:29 -0700 (MST)

Hi Ismael, 

I have done some random audits for your tickets. PFB the feedback. 

100157 	Ismael 	Correct 	NA 	NA 
101068 	Ismael 	Correct 	NA 	NA 
94032 	Ismael 	Correct 	NA 	NA 
95633 	Ismael 	Correct 	NA 	NA 
96643 	Ismael 	Incorrect 	Incorrect diagnosis. Kept repeating the same thing. 	The customer used the headset with a softphone for 3 months without issues. Did you check the softphone compatibility list? If not how come you informed it is compatibility? Has it been escalated? 

Could you please confirm what happened to 96643? How did you reach that conclusion? 

Regards, 
Pritish Nandi