Subject: Ticket Feedback - EPOS
From: Pritish Nandi <[email-masked]>
To: "Akihiko Yamamoto, LSM" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 13 Sep 2020 07:16:25 -0700 (MST)

Hi Yama, 

I have audited a few random tickets from your queue and PFB the feedback. 

90362 	Yama 	Correct 	NA 	NA 
91533 	Yama 	Incorrect 	Incomplete troubleshooting steps 	Did not provide complete troubleshooting steps for the. The headset needs to default under windows sound settings. 
96844 	Yama 	Correct 	NA 	NA 
97312 	Yama 	Incorrect 	Incorrect RMA Request sent 	The notes are not at all clear and also without even looking and understanding what the customer was asking you sent it for RMA. Not acceptable 
97551 	Yama 	Correct 	NA 	NA 

Also, I have one more concern about your performance as you are not doing enough tickets per day. This is not due to the calls or chats but something seems not right. You only touched 45 tickets one day and rest every day you are below 30 tickets per day. You took 57 (IB+OB) calls which come as an avg of 5.18 calls per day (11 working days). 

Yu took only 21 Chats which is again not much. So can you explain please the reason for the dip in productivity and not touching your old tickets? 

Regards, 
Pritish Nandi