Subject: Re: EPOS Roster Next Week - 7th Sep to 13th Sep
From: Pritish Nandi <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 5 Sep 2020 09:29:33 -0700 (MST)

Hi Ashish, 

Yuko is not in Gaming but in Enterprise. She handles Japanese Enterprise Tickets. Yama only Handles Japanese Gaming Tickets. He do get English tickets only when the flow is high. 

Also, we may need 2 people in US shift as handling calls/Chats/Tickets is not possible for one agent. Please review the roster once. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]>, "Shubham Paliwal" <[email-masked]>, "Akihiko Yamamoto" <[email-masked]>, "Yuko Hughes" <[email-masked]>, "Ismail Lsm" <[email-masked]>, "Arjun Hurry" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Saturday, September 5, 2020 3:19:09 PM 
Subject: EPOS Roster Next Week - 7th Sep to 13th Sep 

Hi All, 

Please find below the roster for next week ( 7th Sep to 13th Sep) 

Timezone - IST 

Agent 	Mon 	Tue 	Wed 	Thu 	Fri 	Sat 	Sun 
Pravesh 	11pm-8am (Gaming) 	11pm-8am (Gaming) 	11pm-8am (Gaming) 	11pm-8am (Gaming) 	11pm-8am (Gaming) 	OFF 	11pm-8am (Gaming) 
Shubham 	7:30am-4:30pm (Gaming) 	7:30am-4:30pm (Gaming) 	7:30am-4:30pm (Gaming) 	7:30am-4:30pm (Gaming) 	OFF 	7:30am-4:30pm (Gaming) 	OFF 
Akihiko 	1:30pm-10:30pm ( Gaming / Enterprise) 	1:30pm-10:30pm ( Gaming / Enterprise) 	1:30pm-10:30pm ( Gaming / Enterprise) 	1:30pm-10:30pm ( Gaming / Enterprise) 	1:30pm-10:30pm ( Gaming / Enterprise) 	1pm-10pm -(Gaming) 	OFF 
Yuko 	5:30am-2:30pm (Gaming) 	5:30am-2:30pm (Gaming) 	5:30am-2:30pm (Gaming) 	5:30am-2:30pm (Gaming) 	5:30am-2:30pm (Gaming) 	OFF 	OFF 
Jessica 	Training 	Training 	Training 	Training 	Training 	OFF 	OFF 
Ismail 	05:30am-2:30pm(ENTERPRISE) 	05:30am-2:30pm(ENTERPRISE) 	05:30am-2:30pm(ENTERPRISE) 	05:30am-2:30pm(ENTERPRISE) 	05:30am-2:30pm(ENTERPRISE) 	OFF 	7:00am-4:00pm (Gaming) 
Pritish (Drishti) 	2:30pm-11:30pm ( Supervisory task/Training/Gaming Support) 	2:30pm-11:30pm ( Supervisory task/Training/Gaming Support) 	2:30pm-11:30pm ( Supervisory task/Training/Gaming Support) 	2:30pm-11:30pm ( Supervisory task/Training/Gaming Support) 	2:30pm-11:30pm ( Supervisory task/Training/Gaming Support) 	OFF 	2:30pm-11:30pm ( Supervisory task/Training/Gaming Support) 
AJ 	22:00-07:00(ENTERPRISE) 	22:00-07:00(ENTERPRISE) 	22:00-07:00(ENTERPRISE) 	22:00-07:00(ENTERPRISE) 	22:00-07:00(ENTERPRISE) 	10pm-7am (Gaming) 	OFF 

Regards, 
Ashish Dabral