Subject: Request: Canon Letter
From: Yuko Hughes <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, Pritish Nandi <[email-masked]>, "akihiko.yamamoto" <[email-masked]>, "Yoshiyuki Monobe, YOMO" <[email-masked]>, "Kensuke Kamata, KKKA" <[email-masked]>
Date: Mon, 31 Aug 2020 23:31:55 -0700 (MST)

Dear Heta, 

Thank you very much for modifying those documents for Canon. 

Monobe-san and Kamata-san confirmed that those are ready to go, so please send these documents to Yokura-san from Canon ( [email-masked] ) with the email draft below. 
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キヤノンマーケティングジャパン株式会社 
与倉様 
大変お世話になっております。EPOSグローバルサポートのHetaと申します。 
この度は弊社のサポートセンターにてエンドユーザ様の直対応をするにあたり 
販売店様への告知などにご案内いただく書類の作成に、お時間を長らく頂戴致しました事をお詫び申し上げます。 
Canon様には大変ご迷惑をお掛けいたしました。 
案内文書を添付致しましたので、ご査収頂けますよう宜しくお願い申し上げます。 
何かご不明点、ご質問などございましたらお知らせ頂けますと幸いです。 
以上、宜しくお願い致します。 
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Basically it says as below: 

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Dear Yokura-san, 

This is Heta from EPOS Global Support. 

Thank you for your cooperation and we sincerely apologise for taking a long time to provide the documents for you. 
Please find attached the documents of the support procedure. 

Please do not hesitate to contact us with any further questions you may have. 

Thank you again. 
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However, you are more than welcome to change wording if you need to. 

Also it would be great if you can change the Japanese wordings on the EPOS Website. 
As I mentioned before, a couple of Japanese words need to be changed as it sounds unprofessional, especially now that more end users will reach this page once Canon provide this support procedure with the links: 

https://eposaudio.zendesk.com/hc/ja 

https://eposaudio-gaming.zendesk.com/hc/ja 

https://www.eposaudio.com/ja/jp/gaming 

Please let me know if you have any questions. 

Thank you very much in advance. 

Kind Regards, 
Yuko Hughes