Subject: RE: Gaming DSAT analysis - Updated till 24 Aug 2020
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Tue, 25 Aug 2020 07:36:55 +0000

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]>
Sent: 25. august 2020 09:34
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Re: Gaming DSAT analysis - Updated till 24 Aug 2020

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Sure Sara,

I will do and send it to all.

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 12:56:32 PM
Subject: RE: Gaming DSAT analysis - Updated till 24 Aug 2020

Hi Pritish,

Thank you for the feedback.
Please create a document which contains the tickets where are not handled properly by Erich.
Call him to a meeting on Thursday, together with Josephine and let him know that he is still working with the team and he needs to perform as expected.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 24. august 2020 16:34
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: Gaming DSAT analysis - Updated till 24 Aug 2020

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

Attached is the gaming DSAT analysis upated till today.

FYI - Erich's ticket handlig skills have gone down drastically. Some of the ticket no help offered. Please review once and share feedback.

We are at 81.30% Satisfaction level (without warranty) and 85.00% with warranty.

Regards,
Pritish Nandi