Subject: RE: Old tickets
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Tue, 25 Aug 2020 07:29:14 +0000

Hi Pritish,

Thank you for the feedback.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]>
Sent: 24. august 2020 14:11
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: Old tickets

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

PFB the status of the tickets. For the last two tickets I will check again if the follow up is sent.

ID
Quality ID
Assignee
Month
Day
Status
83311
-
Ismael Zakaria
May
12
Already followed up
86216
-
AJ Hurry
June
2
Already followed up
88226
-
Yuko Hughes
June
16
Pending with Matthew. Please check once.
88522
-
AJ Hurry
June
17
Already followed up
88580
-
Drishti Tiwari
June
17
RMA processed. WIth Warranty Team now
88581
-
AJ Hurry
June
17
Already followed up
89335
-
Drishti Tiwari
June
23
RMA approved. Sending to Warranty
90066
-
Shubham Paliwal
June
27
Already followed up
90538
-
Drishti Tiwari
June
30
Sending Follow up
78522
-
Sebastien Manin
April
3
Sending Follow up

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 1:24:13 PM
Subject: RE: Old tickets

I am adding one more ticket here:
ID
Quality ID
Assignee
Month
Day
78522
'-
Sebastien Manin
April
3

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Sara Aknooni (SRAK)
Sent: 24. august 2020 09:51
To: [email-masked]<mailto:[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Old tickets

Hi Pritish,

These tickets ae created between May -Jun 2020 and they are still active.
Could you bring them into the agents’ attention and follow up?

Thank you!

ID
Quality ID
Assignee
Month
Day
83311
'-
Ismael Zakaria
May
12
86216
'-
AJ Hurry
June
2
88226
'-
Yuko Hughes
June
16
88522
'-
AJ Hurry
June
17
88580
'-
Drishti Tiwari
June
17
88581
'-
AJ Hurry
June
17
89335
'-
Drishti Tiwari
June
23
90066
'-
Shubham Paliwal
June
27
90538
'-
Drishti Tiwari
June
30

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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