Subject: Re: Japanese Enterprise Meeting Minute 18/August/2020
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Yuko Hughes <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Fri, 21 Aug 2020 04:37:43 -0700 (MST)

Thank you Heta, 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Yuko Hughes" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Friday, August 21, 2020 5:06:58 PM 
Subject: RE: Japanese Enterprise Meeting Minute 18/August/2020 

Hello Yuko and Pritish, 

I have transferred the documents to the EPOS template and saved as PDF. They are fine to be sent. 

From: Pritish Nandi <[email-masked]> 
Sent: 21. august 2020 12:28 
To: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Fwd: Japanese Enterprise Meeting Minute 18/August/2020 

		

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FYI 

From: "Yuko Hughes" < [ mailto:[email-masked] | [email-masked] ] > 
To: "AFIG" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] >, "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] >, "Akihiko Yamamoto" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 20, 2020 11:46:24 AM 
Subject: Re: Japanese Enterprise Meeting Minute 18/August/2020 

Dear Andres, 

Monobe-san requested to send the attached documents in EPOS format to Canon by this Friday (21/August/2020). 

Please let me know if I am unclear with anything. 

Thank you in advance. 

Kind Regards, 

Yuko Hughes 

From: "Yuko Hughes" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Andrés Figueroa, AFIG" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] >, "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] >, "akihiko.yamamoto" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 18 August, 2020 16:50:26 
Subject: Japanese Enterprise Meeting Minute 18/August/2020 

Dear Andres, 

Please see the Meeting Minute for today's meeting with Kamata-san. 

Note: Action Item 1 needs to be done ASAP. 

---------------------------------------------------------------------------------------------------- 

Meeting Minute Tuesday 18th August 2020 

Time: 14:00 JST Microsoft Team Meeting 

Members Attending: Kensuke Kamata, Yuko Hughes 

Apologies: 

Meeting Organiser: Kensuke Kamata 

Brand : Enterprise 

Agenda: 

1. Letter の送付を Canon 様 / Create Letter for Canon 

- The attached letters (Faulty Products Replacement Procedure for Gaming / Enterprise) need to be formatted in EPOS official document style and forward to Canon. (These letters are approved by Kamata-san and Monobe-san) 

- We need to send this document by Friday this week. Canon has been waiting this letter since 5 weeks ago. 

Next Action: Andres to format letters and forward them to Canon. (CC: Kamata-san, Monobe-san) 

Priority : High Deadline is Friday this week. 

2. Additional Distributor 

- Jade Corporation is the only Distributor for Enterprise products in Japan, there will be an additional distributor soon, which is [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.idknet.co.jp%2F&data=02%7C01%7Chnyr%40eposaudio.com%7C9aa6d92c2ac5485befb708d845bcd248%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637336025925654487&sdata=W5EcPdIO4Hh7oWeJlwG%2Bwc8isyWwDuEtoWntwsKVnh4%3D&reserved=0 | Ishiwatari
 Denki ] . 

3. Faulty Products Replacement Procedure 

- At the moment, Jade deals all inquiries from end users (First Assessment, Troubleshooting, Replacement). 

- However, Ishiwatari Denki, the new distributor, would not be able to do the same support to end users. 

- Kamata-san would like EPOS Global Support to take over all inquiries from end users eventually. 

- Kamata-san has still sorting out the actual procedure with Jade that whether Jade/Reseller collects all the necessary information from end users and pass those to EPOS Global Support or end users directly contact to EPOS Global Support without Jade/Reseller intervention. 

Next Action: Kamata-san to create a new procedure with Jade. 

Priority : Low 

4. Shipping Fee 

- Currently end users pay returning fee for the faulty products and EPOS pays for shipping fee. Can EPOS pay for both fee (return product/shipping product) or keep it as it is? 

Next Action: Andres to provide answer 

Priority : Normal 

------------------------------------- 

Please let me know if anything unclear so I can explain. 

Thank you in advance. 

Kind Regards, 

Yuko Hughes