Subject: Fwd: Japanese Enterprise Meeting Minute 18/August/2020
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Fri, 21 Aug 2020 03:27:32 -0700 (MST)

FYI 

From: "Yuko Hughes" <[email-masked]> 
To: "AFIG" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Akihiko Yamamoto" <[email-masked]> 
Sent: Thursday, August 20, 2020 11:46:24 AM 
Subject: Re: Japanese Enterprise Meeting Minute 18/August/2020 

Dear Andres, 

Monobe-san requested to send the attached documents in EPOS format to Canon by this Friday (21/August/2020). 
Please let me know if I am unclear with anything. 

Thank you in advance. 

Kind Regards, 
Yuko Hughes 

From: "Yuko Hughes" <[email-masked]> 
To: "Andrés Figueroa, AFIG" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "akihiko.yamamoto" <[email-masked]> 
Sent: Tuesday, 18 August, 2020 16:50:26 
Subject: Japanese Enterprise Meeting Minute 18/August/2020 

Dear Andres, 

Please see the Meeting Minute for today's meeting with Kamata-san. 

Note: Action Item 1 needs to be done ASAP. 

---------------------------------------------------------------------------------------------------- 

Meeting Minute Tuesday 18th August 2020 

Time: 14:00 JST Microsoft Team Meeting 

Members Attending: Kensuke Kamata, Yuko Hughes 

Apologies: 

Meeting Organiser: Kensuke Kamata 

Brand : Enterprise 

Agenda: 

1. Letter の送付を Canon 様 / Create Letter for Canon 

- The attached letters (Faulty Products Replacement Procedure for Gaming / Enterprise) need to be formatted in EPOS official document style and forward to Canon. (These letters are approved by Kamata-san and Monobe-san) 

- We need to send this document by Friday this week. Canon has been waiting this letter since 5 weeks ago. 

Next Action: Andres to format letters and forward them to Canon. (CC: Kamata-san, Monobe-san) 

Priority : High Deadline is Friday this week. 

2. Additional Distributor 

- Jade Corporation is the only Distributor for Enterprise products in Japan, there will be an additional distributor soon, which is [ https://www.idknet.co.jp/ | Ishiwatari Denki ] . 

3. Faulty Products Replacement Procedure 

- At the moment, Jade deals all inquiries from end users (First Assessment, Troubleshooting, Replacement). 

- However, Ishiwatari Denki, the new distributor, would not be able to do the same support to end users. 

- Kamata-san would like EPOS Global Support to take over all inquiries from end users eventually. 

- Kamata-san has still sorting out the actual procedure with Jade that whether Jade/Reseller collects all the necessary information from end users and pass those to EPOS Global Support or end users directly contact to EPOS Global Support without Jade/Reseller intervention. 

Next Action: Kamata-san to create a new procedure with Jade. 

Priority : Low 

4. Shipping Fee 

- Currently end users pay returning fee for the faulty products and EPOS pays for shipping fee. Can EPOS pay for both fee (return product/shipping product) or keep it as it is? 

Next Action: Andres to provide answer 

Priority : Normal 

------------------------------------- 

Please let me know if anything unclear so I can explain. 

Thank you in advance. 

Kind Regards, 

Yuko Hughes