Subject: Ticket #3857
From: Pritish Nandi <[email-masked]>
To: Charlotte Jansen <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Thu, 20 Aug 2020 02:58:23 -0700 (MST)

Hi Charlotte, 

Hope you are doing good! 

Please accept my sincere apologies for missing this ticket. This is an unintentional mistake and would not be repeated again. I will make sure all tickets are answered within my shift. 

Thank you for your understanding. 

Regards, 
Pritish Nandi