Subject: FW: New RMA inquiry request - 95755
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: ashish <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Thu, 20 Aug 2020 08:43:42 +0000

Please see below regarding French return labels.

From: EPOS Customer Service FR <[email-masked]>
Sent: 20. august 2020 10:41
To: BLR SennCom Support <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Cc: EPOS Customer Service FR <[email-masked]>
Subject: RE: New RMA inquiry request - 95755

Hi Support team,

This RMA has now been processed.

Return order no: RFR0001050
Replacement order no: SFR000005514

Please forward the attached Return acknowledgement to the customer to be included in the parcel with the returned item and provide the UPS label if needed.
The acknowledgement for the replacement order has already been sent to the customer. Within 24 hours the customer will receive the second confirmation with the confirmed ship date.
A delivery note will be sent out once the item has been shipped from our warehouse. The Delivery note will include the UPS tracking number that the customer can use to track his parcel.

*** @Heta Nyrhinen (HNYR)<mailto:[email-masked]>and the team: Can you please make sure you provide all of the above info when replying to the customer?
Specifically the last line should help us reduce the number of failed deliveries as the customer is told where to find and how to use the UPS tracking number.

Best regards,
Antonietta La Monica
Customer Service Representative
+45 7242 1715<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdemant.sharepoint.com%2Fsites%2Femailsignature%2FSeCom%2FPages%2Fdefault.aspx&data=02%7C01%7Chnyr%40eposaudio.com%7Caccc8cd14020479a6f3d08d844e4d567%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637335097229472117&sdata=qs8HuFAUTGrBgeIt86OH8Rl78TSc4yQle2VUJ9%2Fj8%2F8%3D&reserved=0>

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 10 August 2020 14:36
To: EPOS Customer Service FR <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 95755

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Remarks: Proof of Purchase: https://eposaudio.zendesk.com/attachments/token/FaIvJoZ0qJXNYv9CYKvyMLXpL/?name=image1.jpeg<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fattachments%2Ftoken%2FFaIvJoZ0qJXNYv9CYKvyMLXpL%2F%3Fname%3Dimage1.jpeg&data=02%7C01%7Chnyr%40eposaudio.com%7Caccc8cd14020479a6f3d08d844e4d567%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637335097229472117&sdata=3sUGHi%2Ftgu73EsItGXb%2BCsNON%2B9FGKl487mE9cqT6Ms%3D&reserved=0>
---------------------------------------

Name: Carlos Domenech
Phone: +33762081811
Email: [email-masked]<mailto:[email-masked]>
Address line 1: 181 rue du Jardin Public
Postal Code: 33000
City: Bordeaux
Country: FRA FRANCE

Article Nr. (Quantity):
507093(1)

Process: SNOW
Stock location: MAIN
 Conversation ID: 0aa39260-db06-11ea-a27c-6bc5d829b45b 0aa39260-db06-11ea-a27c-6bc5d829b45b 7f8600d