Subject: RE: Bad Surveys
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Sara Aknooni (SRAK)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 19 Aug 2020 11:30:59 +0000

Hi Sara,

Please find the status of bad survey follow ups below

ID
Status
Assignee
Subject
Requester
CSAT Reason
Requester updated
Handled
95163
Pending
Pravesh Singh
PC 8 USB, Where to buy
Boban ButricâŽªAPOLLO TELECOM
15-08-2020 13:37
Handled
92373
Solved
Erich Torrild
GSP 550, cut out in audio A side
David Desai
04-08-2020 17:09
Warranty-handled
92157
Pending
Yamamoto
GSA 550, Where to buy cables
"[email-masked]<mailto:[email-masked]>"
29-07-2020 07:36
To follow up
91694
Pending
Shubham Paliwal
GSP 300, crackling sound
Alex Tarsitano
10-08-2020 13:02
To follow up
91686
Pending
Drishti Tiwari
GSP 550, PC, Headset replacement
Jonathan Tavares
06-08-2020 12:36
To follow up
91321
Pending
Drishti Tiwari
GSP 670, PC, Unable to use the headset when charging
Travis West
08-08-2020 16:17
Handled
94861
Open
Sebastien Manin
GSP 550, Windows 10, Surround dongle need to be reinstalled after each restart
Contactprolexxxorgaming
19-08-2020 09:34

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S· Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.facebook.com/sennheisergaming/>  <https://www.instagram.com/sennheisergaming/>   <https://www.youtube.com/user/sennheisergaming>   <https://twitter.com/SennheiserGamer?s=20>   <https://www.linkedin.com/company/eposaudio/>

From: Sara Aknooni (SRAK) <[email-masked]>
Sent: 19. august 2020 12:33
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: RE: Bad Surveys

I’m adding these two cases:
ID
Status
Assignee
Subject
Requester
CSAT Reason
Requester updated
89465
Pending
Pritish Nandi
GSP 600, noise in B side
Carsten Schmidt
17-08-2020 16:51
85362
Open
Pritish Nandi
PC 373D, Windows 10, Unable to update firmware
Mikael
12-08-2020 10:23

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Sara Aknooni (SRAK)
Sent: 19. august 2020 12:29
To: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Cc: Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Bad Surveys

Hi both,.

Here are the tickets list where we have got a Bad survey on.
Please take an action before they get closed:

ID
Status
Assignee
Subject
Requester
CSAT Reason
Requester updated
95163
Pending
Pravesh Singh
PC 8 USB, Where to buy
Boban ButricâŽªAPOLLO TELECOM
15-08-2020 13:37
92373
Solved
Erich Torrild
GSP 550, cut out in audio A side
David Desai
04-08-2020 17:09
92157
Pending
Yamamoto
GSA 550, Where to buy cables
"[email-masked]<mailto:[email-masked]>"
29-07-2020 07:36
91694
Pending
Shubham Paliwal
GSP 300, crackling sound
Alex Tarsitano
10-08-2020 13:02
91686
Pending
Drishti Tiwari
GSP 550, PC, Headset replacement
Jonathan Tavares
06-08-2020 12:36
91321
Pending
Drishti Tiwari
GSP 670, PC, Unable to use the headset when charging
Travis West
08-08-2020 16:17
94861
Open
Sebastien Manin
GSP 550, Windows 10, Surround dongle need to be reinstalled after each restart
Contactprolexxxorgaming
19-08-2020 09:34

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Fproducts%2Fadapt-660-noise-cancelling-bluetooth-headset-1000200&data=02%7C01%7Cjvdo%40eposaudio.com%7C5889d30364ad46617c7608d8442b2f3c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637334299545164751&sdata=BChMPior0fZAn%2Bq1W6Y%2Fy9W1m1UYf3LdoqDoqJz4Rqk%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjvdo%40eposaudio.com%7C5889d30364ad46617c7608d8442b2f3c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637334299545174743&sdata=lwQejsa3oVkSbcj%2BdFRujwV5ZLOCM2KCDSqFlcfEwcQ%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Cjvdo%40eposaudio.com%7C5889d30364ad46617c7608d8442b2f3c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637334299545174743&sdata=%2FhQauHPWQ8XopwHf0liY3chde9smty6Ag%2FNis%2FKWfYo%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Cjvdo%40eposaudio.com%7C5889d30364ad46617c7608d8442b2f3c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637334299545184733&sdata=oBKYv8IvwpGGTlFeORiuhizm9qZoMr7PNbFIudd8g60%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Cjvdo%40eposaudio.com%7C5889d30364ad46617c7608d8442b2f3c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637334299545184733&sdata=VFz%2F2YU0qwzHwoeyKM4xHPJYb9po0pPCpUmCr3k1t6A%3D&reserved=0>

​