Subject: Meeting Minute 18/August/2020
From: Yuko Hughes <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Akihiko Yamamoto <[email-masked]>
Date: Mon, 17 Aug 2020 23:30:10 -0700 (MST)

Meeting Minute Tuesday 18th August 2020 

Time: 14:00 JST Microsoft Team Meeting 

Members Attending: Kensuke Kamata, Yuko Hughes 

Apologies: 

Meeting Organiser: Kensuke Kamata 

Brand : Enterprise 

Agenda: 

1. Letter の送付を Canon 様 / Create Letter for Canon 

- The attached letters (Faulty Products Replacement Procedure for Gaming / Enterprise) need to be formatted in EPOS official document style and forward to Canon. (CC: Kamata-san, Monobe-san) 

- We need to send this document by Friday this week. Canon has been waiting this letter since 5 weeks ago. 

Next Action: Andres to format letters and forward them to Canon. (CC: Kamata-san, Monobe-san) 

2. Additional Distributor 

- Jade Corporation is the only Distributor for Enterprise products in Japan, there will be an additional distributor soon, which is [ https://www.idknet.co.jp/ | Ishiwatari Denki ] . 

3. Faulty Products Replacement Procedure 

- At the moment, Jade deals all inquiries from end users (First Assessment, Troubleshooting, Replacement). 

- However, Ishiwatari Denki, the new distributor, would not be able to do the same support to end users. 

- Kamata-san would like EPOS Global Support to take over all inquiries from end users eventually. 

- Kamata-san has still sorting out the actual procedure with Jade that whether Jade/Reseller collects all the necessary information from end users and pass those to EPOS Global Support or end users directly contact to EPOS Global Support without Jade/Reseller intervention. 

Next Action: Kamata-san to create a new procedure with Jade. 

4. Shipping Fee 

- Currently end users pay returning fee for the faulty products and EPOS pays for shipping fee. Can EPOS pay for both fee (return product/shipping product) or keep it as it is? 

Next Action: Andres to provide answer