Subject: Fwd: MOM
From: Pritish Nandi <[email-masked]>
To: AFIG <[email-masked]>
Cc: saurabh <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Akihiko Yamamoto, LSM" <[email-masked]>, yuko hughes <[email-masked]>
Date: Mon, 17 Aug 2020 04:27:30 -0700 (MST)

Hi Andres, 

PFB the MOM for today's meeting with Monobe san. 

Regards, 
Pritish 

From: "Akihiko Yamamoto" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, August 17, 2020 4:52:48 PM 
Subject: MOM 

Meeting Minute Monday 17th August 2020 

Time: 14:00 JST Microsoft Team Meeting 

Members Attending: Yoshiyuki Monobe, Kensuke Kamata, Naoko Matsumoto, Akihiko Yamamoto, Yuko Hughes 

Apologies: Pritish Nandi 

Meeting Organiser: Yoshiyuki Monobe 

Agenda: 

1. Letter の送付を Canon 様 と鎌田さん / Create Letter for Canon 

- It has been more than 5 weeks since Monobe-san requested to create a draft letter that we can provide to Canon (reseller). 

- Monobe-san and Kamata-san created a draft letter which needs approval from Andres. (Please see the attached documents for Gaming and Enterprise) 

Next Action: Andres to approve the letter. 

2. 自動メールやサポートサイトの日本語適正化 → 修正中。本日が予定日です。/ Japanese language correction on the EPOS website and auto reply. -> Meant be finished by now. 

- Monobe-san requested that we create a proper auto reply email draft in proper/business Japanese language, and also change the EPOS website to be written in correct Japanese, this was requested in March. 

- Japanese Contact page 

Next Action: Heta/Sara to fix the website 

3. GSP 500 の PO キャンセル。フォローアップはどうなっているのか？/Cancellation of GSP 500 PO. Any follow up? 

- No action needed. 

4. 今後のサポート体制の状況はいかがでしょうか。/ Japanese support team future plan. 

- Already 5 Japanese agents have left since this Japanese support team was formed. 

- Monobe-san feels uncomfortable with the majority of Japanese support being handled. Monobe-san thinks that creating a Japanese support team in Japan might a better solution in his opinion. 

- Monobe-san is worried that only two agents (Yama and Yuko) are dealing with all the Japanese customers. (How about holidays? Sick days?) 

Next Action: Andres to provide answer 

5. 大阪への送料問題については？（コミュニケーションと対応について）/ Shipping fee 

5-1：実際に問題として発生しましたが、エンドユーザー様は弊社持ち（着払い）を希望。どうするのか → Andres さんの回答待ち/ End users request us to pay fee for returning faulty product to Osaka office....waiting for Andres reply. 

Next Action: Andres to provide an answer. 

5-2：不要品は破棄か返品 → Andres に確認。/ Dispose or return for the faulty product......waiting for Andres reply. 

Next Action: Andres to provide an answer. 

6. レシート有無などの確認はどこで行っているのか？ → お客様とのトラブルシューティングをして行って、確認してから送る 。/ Procedure of receiving an invoice from customer > We ask for the invoice after troubleshooting. 
例：松本さんが送付した例もあるので、今後どうするのか？ 

- Matsumoto-san requested to type shipping details in English in the side conversation. > Yama and Yuko noted. 

- Matsumoto-san asked to include all shipping details in the attached invoice so they can double check the shipping details are correct. 

- Yuko mentioned that there may be some customers that we need to send to a different address from the invoice address (ex. company address/gifted to someone). > NM answered that agent needs to use the correct shipping details in the side conversation. > Yama and Yuko noted. 

Next Action: none 

7. 故障品等の検証は行うのか？ → Andres と確認。/Do we check the faulty product?.....Waiting for Andres reply. 

- Monobe-san mentioned that even the faulty products could be useful for something depends on the issue. (ex. giving away to school, use for internal use) 

- Monobe-san mentioned that some customers return the products which could be fixed easily, it's better to check them if it's useful rather than disposing. 

Next Action: Andres to provide an answer. 

8. 大阪 → 東京に場所を置けないのか？/Move RMA centre to Tokyo from Osaka 

- Monobe-san informed that it's easier to handle products if the RMA centre located close to EPOS Tokyo office. 

Next Action: Andres to provide an answer. 

9. CS との連携 . エンドユーザー様への配達について（常に香港から？あるいは大阪から送れないのか？）→ Andres さんにも伝えている / Shipping products to customer from Japan site instead of Hong Kong. 

- Monobe-san requested to send certain amount of products to Japan office so CS can send products straight away rather than the customer waits for the product arrival for 2 weeks shipped from Hong Kong. 

- Monobe-san mentioned that this would be better for the customer (less waiting time) and better for EPOS (shipping fees). 

Next Action: Andres to provide an answer. 

10. 代理店（ Canon/Jade ） との連携はどうしていくのか？ → 解決する方向 / Connection between Japanese distributer (Canon and Jade) 

- Monobe-san asked if EPOS has compiled any lists containing the key contacts for each of the distributors. 

Next Action : Andres to provide an answer.