Subject: RE: 17th of August
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Andrés Figueroa (AFIG) <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 17 Aug 2020 06:08:06 +0000

Hi Andres,

Thank you for the instruction.
Will follow.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Andrés Figueroa (AFIG) <[email-masked]>
Sent: 17. august 2020 01:16
To: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Subject: 17th of August

Hi Sara and Heta,
Please remember to keep management conversations private. Do not speak with Filip about the fact that he will move to Quality because it is still not official. Johannes told me that tomorrow end of day he will have more information. I will review the Job description for the Product Expert Position so we can start looking for the candidate immediately, but again please keep it confidential. When this is official we still do not want to comment on that in front of the other agents.

This week I will also receive the notice letters for Erich and Sebastien. Sara and Josephine will participate in the meetings. We inform that the Gaming department will be moved to India and so will management and this is why the positions will become redundant. You give them the letter with a pen,  and you ask them to sign it. Do it individually and not together. When you finish with one, you call the next one. One of you go out together with the first agent, and get the other one, so they do not get time to talk to each other before you have talked to both of them.  The termination date is different for both of them, so please make sure you read the letters before you give them to them.  Keep it short, and do not go into areas that have nothing to do with the situation.

Sample
"Hi xxxx we wanted to inform you that due to restructuring in the department, the Gaming Dept will be moved to India. The new Call center will take of both our Gaming tickets and the supervision of the team" Because of this we are sorry to tell you that your position in the company ends by the .....date, which is also your last day in the company. Here it is the HR notice we need you to sign. Thank you. Do you have any questions? "

Andrés Figueroa
Head of Global Support & Service
+45 5618 0303

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