Subject: IMPORTANT PLEASE READ AND ACKNOWLEDGE.
From: Andrés Figueroa (AFIG) <[email-masked]>
To: "Matthew Broadley (MAEY)" <[email-masked]>
Cc: "Filip Trajkov (FITR)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Sun, 16 Aug 2020 22:52:35 +0000

Hi Matthew, here some feedback and news.

You are in the APAC ENGLISH TALK GROUP, so we need to check again in case you are still not receiving calls.

FAQ’s: Looking forward for a complete update with number of FAQs published.

Now Yuko and Ismail are both only Enterprise. Yuko will be the voice for Gaming too, but she just need to be informed so she can communicate to the sales teams in her meetings.
Let them take tickets and keep monitoring.

Some things are changing in the department and here you have the main points.

  *   Filip is leaving the team the first of October to join the Quality Dept.
  *   Filip is on holidays from the 24th to the 7th of September.
  *   Temistocles starts tomorrow the 17th of August.
  *   Pritish will soon go back to be agent
  *   New Indian supervisor starts soon
  *   Sebastien and Erich get their termination notice this week. Confidential so do not share.
  *   Replacements for Sebastien and Erich due in September and November.
  *   Still searching for a second German level 2.
From tomorrow we have to train Temistocles and due to the time difference you will not be able to participate.  Filip is unavailable in the evenings
so the only person we can use is Sara, Heta and Muhammad.
Sara and Heta work a full shift but are willing, like always, to help in the evenings.  In order for Muhammad to do trainings you will have to assist him
with his tickets. Please as many as you can but leave to him the ones from the Nordic countries because he has to send a weekly report on them also
make sure you keep your tickets updated.
The training we will provide to Temistocles is to make him Product Expert. With the departure of Filip we do not have much time. He will participate in all the meetings Filip participates in.
I am not completely aligned with your schedule and agenda, and Sara isn’t either. I will ask Heta tomorrow whether she is informed about your schedule.  So please
send your schedule for the whole week. Keep all your tickets up to date. From the 24th we will add you to the trainings so you take over the first four hours and Muhammad the last four. This mean that you will have to work four hours within your normal day (you choose when, just tell us when), and the next four from 21:00 to 01:00.
Give me your thoughts please
Kind Regards
Andres