Subject: Re: Gaming Tickets
From: Pritish Nandi <[email-masked]>
To: AFIG <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sun, 16 Aug 2020 00:25:05 -0700 (MST)

Hi Andres, 

I will speak to Josephine on the new setup and arrange somebody for APAC if needed. 

Regards, 
Pritish 

From: "AFIG" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Matthew Broadley, MAEY" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Sunday, August 16, 2020 3:25:08 AM 
Subject: Gaming Tickets 

Hi Pritish and Josephine, 

In APAC 

Yuko: Enterprise 

Ismail: Enterprise 

… are going 100% Enterprise. 

Yuko has to know what happens in Gaming, so you need to keep her informed since she is going to lead the meetings with Sales. 

Yama has very few tickets and all from Japan. We need to make sure he takes the Japanese calls and Japanese chats and transfer to 

Yuko in case is Enterprise Japanese. His tickets have to be perfect. In case of Japanese Warranty we have to teach him so he can deal 

with those tickets. We cannot have any Japanese ticket in backlog and this is mandatory to follow. 

I will now move the Gaming tickets from Ismail to some of the other agents. 

Please tell me how is Gaming setup in APAC. In case you counted with Ismail you will have to find and move someone else to that region. 

Please inform the agents asap. 

Thanks 

Andres 

Andrés Figueroa 
Head of Global Support & Service 
+45 5618 0303 

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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