Subject: Enterprise Questions -
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Date: Thu, 13 Aug 2020 07:06:17 -0700 (MST)

Hi Sir, 

PFB the ask from AJ and Nusan on Enterprise. 

1. Access to the EPOS Manager login - This is so that a lot of times we have to check for the latest firmware for different products or the release notes which can only be done through this portal . It could potentially save a lot of time if we do not have to ask the EPOS people for this information. 

2. Training on how to read the log files. - A lot of customers are asked to provide log files which can provide information on where the error might be when connected to EPOS connect. If we learn how to read the log files and what to pick up from them, we could be more efficient. 

3. In hand experience with different setup's and phones so that they can know how it functions. Also they can replicate that and see how to resolve issues. Level 2 has all the possible resources to do this unless us. Also they have been in Enterprise for long and build that experience on different product. 

Regards, 
Pritish Nandi