Subject: Re: Customer Service - Travelers to contact
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 13 Aug 2020 02:49:31 -0700 (MST)

Hi Ilma, 

I have completed the task and email reminders are sent to all the customers to add payment channel. 

G5II4HK8P - I have advised Faisal to add a different card as we received an error when processing his Vat refund. 

TDYJVBXSL - I have advised Takanori to add the payment channel to this account and advise the other account is duplicate. 

Attached is the completed list with ticket numbers. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Ilma Afzal" <[email-masked]> 
Sent: Thursday, August 13, 2020 11:29:27 AM 
Subject: Re: Customer Service - Travelers to contact 

Hi Ilma, 

Sure will complete and confirm once done. 

Regards, 
Pritish 

From: "Ilma Afzal" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Thursday, August 13, 2020 11:19:50 AM 
Subject: FW: Customer Service - Travelers to contact 

Hi Pritish 

Please find attached a list of 33 members (41 transactions) to ask them to add a credit card. 

Please also note: 

G5II4HK8P FAISAL – Card error, need to add new credit card 

TDYJVBXSL TAKANORI UEHARA – He created a new member ID: SWG5BUG1W instead of just adding card to Member ID: TDYJVBXSL 

Let me know if you need any help 

Best, 

Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [email-masked] 

UTU Pte Ltd 

491B River Valley Road #04-02 Valley Point Singapore 248373 [ http://www.utu.global/ | www.utu.global ] 

Download UTU on GooglePlay [ http://bit.ly/2jzu30k | http://bit.ly/2jzu30k ] or iTunes [ http://apple.co/2jeYV6Q | http://apple.co/2jeYV6Q ] 

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company. 

From: Alice Chuah <[email-masked]> 
Date: Wednesday, 12 August 2020 at 10:39 AM 
To: Ilma Afzal <[email-masked]> 
Cc: Elena Bau <[email-masked]> 
Subject: RE: Customer Service - Travelers to contact 

Hi Ilma, as confirmed with Elena, kindly send a reminder to 33 members (41 transactions) still have not added their credit cards. 

G5II4HK8P FAISAL – Card error, need to add new credit card 

TDYJVBXSL TAKANORI UEHARA – He created a new member ID: SWG5BUG1W instead of just adding card to Member ID: TDYJVBXSL 

Regards, 

Alice Chuah 

From: Elena Bau <[email-masked]> 
Sent: Tuesday, September 24, 2019 9:08 PM 
To: Ilma Afzal <[email-masked]>; Alice Chuah <[email-masked]> 
Subject: Re: Customer Service - Travelers to contact 

Many thanks 

Best regards 

Elena Baù 

Operation Manager 

T: +39 02 7210 5630 M: +39 335 810 8942 E: [ mailto:[email-masked] | [email-masked] ] 

UTU Rewards S.r.l. 

Via Maurizio Gonzaga, 3 20123 Milano (MI) Italy [ http://www.utu.global/ | www.utu.global ] 

	

[ https://www.linkedin.com/company/utu-global/ ] 	

[ https://www.facebook.com/utuglobal/ ] 	

[ https://www.instagram.com/utu/ ] 	

[ https://twitter.com/UtuGlobal ] 	

[ https://weibo.com/u/6520295755 ] 

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company. 

From: Ilma Afzal < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 24 September 2019 at 10:53 
To: Elena Bau < [ mailto:[email-masked] | [email-masked] ] >, Alice Chuah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Customer Service - Travelers to contact 

Hi Elena, 

I have passed the file and instructions/information over to our Agents and emails should be deployed by today or tomorrow latest. 

We’ll compile any feedback where necessary and notify you. 

Best, 

Ilma 

From: Elena Bau < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 23 September 2019 at 10:56 PM 
To: Ilma Afzal < [ mailto:[email-masked] | [email-masked] ] >, Alice Chuah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Customer Service - Travelers to contact 

Dear all 

Just to inform you that a new file was published on Customer service share point link: [ https://utuglobal.sharepoint.com/:x:/s/UTU-CustomerService/ET_Tar42eUJAkiZjF9KFQZEBwumu62v5CZVXGX4IHLy4lw?e=1Jebem | 
https://utuglobal.sharepoint.com/:x:/s/UTU-CustomerService/ET_Tar42eUJAkiZjF9KFQZEBwumu62v5CZVXGX4IHLy4lw?e=1Jebem ] 

Many thanks 

Best regards 

Elena Baù 

Operation Manager 

T: +39 02 7210 5630 M: +39 335 810 8942 E: [ mailto:[email-masked] | [email-masked] ] 

UTU Rewards S.r.l. 

Via Maurizio Gonzaga, 3 20123 Milano (MI) Italy [ http://www.utu.global/ | www.utu.global ] 

	

[ https://www.linkedin.com/company/utu-global/ ] 	

[ https://www.facebook.com/utuglobal/ ] 	

[ https://www.instagram.com/utu/ ] 	

[ https://twitter.com/UtuGlobal ] 	

[ https://weibo.com/u/6520295755 ] 

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, or contain viruses. Anyone who communicates with us by e-mail is deemed to have accepted these risks. UTU Pte Ltd is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.