Subject: RE: global support tickets missing State
From: Andrés Figueroa (AFIG) <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>
Cc: "Morgan Schultz (MOTZ)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, ashish <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Wed, 12 Aug 2020 12:05:55 +0000

Hi Heta,
This is not only for the US, but actually specifically for Germany.
I think you should make sure the whole world is addressed correctly, so to say.

Andrés Figueroa
Head of Global Support & Service
EPOS

From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 12. august 2020 14:01
To: Andrés Figueroa (AFIG) <[email-masked]>
Cc: Morgan Schultz (MOTZ) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; ashish <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Subject: RE: global support tickets missing State

Hi Andrés,

I will ask the team to make sure that the state is included for all US warranty requests and to be careful to provide the correct and full addresses.

From: Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>
Sent: 12. august 2020 11:07
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Morgan Schultz (MOTZ) <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; ashish <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Subject: FW: global support tickets missing State

Hi Heta,
Our customer Service colleagues ask us to be extra careful with the addresses we provide them. It seems we are making some mistakes. Morgan has attached some mails with examples. Please
make sure this is addressed.

From: Morgan Schultz (MOTZ)
Sent: 11. august 2020 21:10
To: Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>
Subject: global support tickets missing State

See attached.

Thank you,

Morgan Schultz
Customer Service and Logistics Manager / Americas
+1-860-661-2921
 [[email-masked]]
166 Main Street · Old Saybrook CT 06475 · USA
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