Subject: Re: Assistance required - Ticket 515
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Cc: saurabh <[email-masked]>, lily duan <[email-masked]>
Date: Wed, 12 Aug 2020 01:49:38 -0700 (MST)

Sure Ilma, 

No problem. I will advise him as per your instructions. 

Hope you are doing well. 

Regards, 
Pritish 

From: "Ilma Afzal" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "lily duan" <[email-masked]> 
Sent: Wednesday, August 12, 2020 2:18:16 PM 
Subject: Re: Assistance required - Ticket 515 

Hi Pritish 

Yes so sorry about that – I was told by operations I would get an alternative solution for the customer – this customer also contacted Italy awhile back so I just need to be sure that we absolutely cannot help them. 

Can you please just write that we are investigating and will get back to them by Friday? We need more time to figure out their situation. 

Thanks! 

Best, 

Ilma 

Ilma Afzal 

Head of Social & Customer Support (Global) 

HP:+65 87429640 [email-masked] 

UTU Pte Ltd 

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From: Pritish Nandi <[email-masked]> 
Date: Wednesday, 12 August 2020 at 3:45 PM 
To: Ilma Afzal <[email-masked]> 
Cc: saurabh <[email-masked]>, lily duan <[email-masked]> 
Subject: Assistance required - Ticket 515 

Hi Ilma, 

The customer has written back to us for ticket 515. I have also pinged you on Slack but seems you are not available. 

Could you please check and advise what needs to be informed to him? 

Regards, 

Pritish Nandi