Subject: Re: EPOS performance report - 07 Aug 2020
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 10 Aug 2020 06:45:31 -0700 (MST)

Yes Deeksha, 

I have already informed him of the Half Day and even told him to stay back to complete the work today. He said he understand's his fault and he would work late to complete his tickets. 

I will check his queue tomorrow to see what he was able to acheive. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 10, 2020 6:32:06 PM 
Subject: Re: EPOS performance report - 07 Aug 2020 

Hi Ashish/ Pritish, 

Shubham should be marked half day for this day. Anyone who doesn’t work full day doesn’t get full salary. 

Are we marking people’s attendance accordingly? 

Regards, 
Deeksha 

Sent from my iPhone 

On 10 Aug 2020, at 18:09, Pritish Nandi <[email-masked]> wrote: 

BQ_BEGIN

Hi Sir, 

Please find the performace reporty for Friday. 

Note: Enterprise Agents + Ismael, Yuko and Lily have less than 50 tickets so we cannot expect them to have higher public reply and closure. At this time we have less tickets in overall queue for Enterprise. 

	7 Aug 2020 										
	Name 	Team 	CSAT (Yest) 	Overall CSAT 	Count (All) 	Good 	Bad 	Public Reply (Yest) 	Solved (Yest) 	Solved (Overall) 	Comments 
	Erich Torrild 	Gaming 			0 						
	Pravesh Singh 	Gaming 	100.00% 	88.89% 	9 	8 	1 	49 	13 	45 	Improvement trend continues 
	Sebastien Manin 	Gaming 	100.00% 	100.00% 	14 	14 	0 	63 	9 	46 	
	Yuko Hughes 	Gaming/Enterprise 		75.00% 	4 	3 	1 	12 	2 	24 	Less tickets assigned 
	Drishti Tiwari 	Gaming 		22.22% 	9 	2 	7 	33 	1 	33 	Again not completing target and solvency is low. 
	Yamamoto 	Gaming/Enterprise 	100.00% 	87.50% 	8 	7 	1 	25 	12 	60 	Solvency and CSAT has improved. 
	AJ Hurry 	Enterprise 		100.00% 	3 	3 	0 	33 	5 		Less tickets assigned however Friday he did meet his target. 
	Shubham Paliwal 	Gaming 	100.00% 	100.00% 	4 	4 	0 	18 	1 	36 	Friday seems he did not work for the full day. HIs Wi Fi Went out as per Pravesh. Pravesh informed him to complete his shift but he never came back. 
	Nusan Dubey 	Enterprise 	100.00% 	100.00% 	5 	5 	0 	12 	3 	25 	Less tickets assigned 
	Ismael Zakaria 	Gaming/Enterprise 	100.00% 	66.67% 	3 	2 	1 	19 	3 	14 	Less tickets assigned 
	Lily Duan 	Gaming 		100.00% 	3 	3 	0 	NA 	NA 	10 	Less tickets assigned 
	Ashish Dabral 	Warranty 	72.70% 	86.00% 	50 	43 	7 	143 	38 	102 	
	Udbhav Mishra 	Warranty 	100.00% 	82.76% 	29 	24 	5 	64 	8 	49 	Solvency is good however we would need to check how many are getting closed out of these. 

Regards, 
Pritish Nandi 

BQ_END