Subject: EPOS performance report - 07 Aug 2020
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Mon, 10 Aug 2020 05:39:01 -0700 (MST)

Hi Sir, 

Please find the performace reporty for Friday. 

Note: Enterprise Agents + Ismael, Yuko and Lily have less than 50 tickets so we cannot expect them to have higher public reply and closure. At this time we have less tickets in overall queue for Enterprise. 

7 Aug 2020 										
Name 	Team 	CSAT (Yest) 	Overall CSAT 	Count (All) 	Good 	Bad 	Public Reply (Yest) 	Solved (Yest) 	Solved (Overall) 	Comments 
Erich Torrild 	Gaming 			0 						
Pravesh Singh 	Gaming 	100.00% 	88.89% 	9 	8 	1 	49 	13 	45 	Improvement trend continues 
Sebastien Manin 	Gaming 	100.00% 	100.00% 	14 	14 	0 	63 	9 	46 	
Yuko Hughes 	Gaming/Enterprise 		75.00% 	4 	3 	1 	12 	2 	24 	Less tickets assigned 
Drishti Tiwari 	Gaming 		22.22% 	9 	2 	7 	33 	1 	33 	Again not completing target and solvency is low. 
Yamamoto 	Gaming/Enterprise 	100.00% 	87.50% 	8 	7 	1 	25 	12 	60 	Solvency and CSAT has improved. 
AJ Hurry 	Enterprise 		100.00% 	3 	3 	0 	33 	5 		Less tickets assigned however Friday he did meet his target. 
Shubham Paliwal 	Gaming 	100.00% 	100.00% 	4 	4 	0 	18 	1 	36 	Friday seems he did not work for the full day. HIs Wi Fi Went out as per Pravesh. Pravesh informed him to complete his shift but he never came back. 
Nusan Dubey 	Enterprise 	100.00% 	100.00% 	5 	5 	0 	12 	3 	25 	Less tickets assigned 
Ismael Zakaria 	Gaming/Enterprise 	100.00% 	66.67% 	3 	2 	1 	19 	3 	14 	Less tickets assigned 
Lily Duan 	Gaming 		100.00% 	3 	3 	0 	NA 	NA 	10 	Less tickets assigned 
Ashish Dabral 	Warranty 	72.70% 	86.00% 	50 	43 	7 	143 	38 	102 	
Udbhav Mishra 	Warranty 	100.00% 	82.76% 	29 	24 	5 	64 	8 	49 	Solvency is good however we would need to check how many are getting closed out of these. 

Regards, 
Pritish Nandi