Subject: Re: AJ - 90662
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Sun, 9 Aug 2020 00:21:23 -0700 (MST)

Hi Sir, 

As per the screenshot it seems that Filip's shift was over when the ticket was handled. However, AJ should have kept it open and asked Filip the next day or could have asked Ali as he is in the same shift as AJ. 

I will speak to AJ and Filip to understand what happened and provide feedback accordingly. 

Regards, 
Pritish 

From: "saurabh" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]> 
Sent: Saturday, August 8, 2020 5:46:37 PM 
Subject: AJ - 90662 

Dear Pritish, 

Please explain me in the following screenshot, why did AJ escalate this issue on 31st July, when he promised to escalate it on 29th July 

Saurabh Dadu 
LiveSalesman 
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