Subject: Re: EPOS Performace Report - Aug 6, 2020
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 8 Aug 2020 01:12:30 +0000

Hi,

With Udbhav, why are we not enforcing that he does at least 75-80 tickets a day if that is what he should be doing? How are we letting him complete his shift without achieving his daily target?

Same with AJ, why is it that we are allowing him to finish his shift without handling the requisite number of tickets everyday?

regards,
Deeksha

Sent from my iPhone

On 7 Aug 2020, at 14:55, Pritish Nandi <[email-masked]> wrote:

Hi Sir,

PFB the performace report of EPOS for yesterday and till now (Aug 2020)

Name    Team    CSAT (Yest)     Overall CSAT    Count (All)     Good    Bad     Public Reply (Yest)     Solved (Yest)   Solved (Overall)        Comments
Erich Torrild   Gaming  -       -       -       -       -       -       -       -       Holidays
Pravesh Singh   Gaming  100.00% 85.71%  7       6       1       59      12      33      Improved after feedback. Hopefully will sustain performace.
Sebastien Manin Gaming  100.00% 100.00% 8       8       0       66      13      32      NA
Yuko Hughes     Gaming/Enterprise       -       75.00%  4       3       1       13      2       18      Good Feedback for her from Matthew on training and work
Drishti Tiwari  Gaming  0.00%   14.29%  7       1       6       41      9       31      Inconsistant and bad performace. Not implementing the feedback shared.
Yamamoto        Gaming/Enterprise       50.00%  85.71%  7       6       1       22      8       51      Improved from earlier however still need a lot of improvement on his thinking level. Prioritizing work. He is still struggling with Enterprise tickets which is not good.
AJ Hurry        Enterprise      100.00% 100.00% 3       3       0       11      0       10      AJ Is diipijng in Solvency and also the number of tickets he is handling everyday.
Shubham Paliwal Gaming  100.00% 100.00% 3       3       0       41      8       35      He is able to handle Solvency with CSAT for now. However, attention to details is still missing.
Nusan Dubey     Enterprise      100.00% 100.00% 3       3       0       20      7       20      Working on Guide and Tickets. He is doing better then AJ
Ismael Zakaria  Gaming/Enterprise       -       50.00%  2       1       1       18      2       7       Good Feedback for her from Matthew on training and work
Lily Duan       Gaming  -       100.00% 2       2       0       23      3       10      Is able to do tickets independently however, still requires help. Also very slow in drafting and sending emails.
Ashish Dabral   Warranty        100.00% 90.00%  40      36      4       27      7       65      Good
Udbhav Mishra   Warranty        33.33%  81.48%  27      22      5       47      17      37      The daily tickets he does is very less. Now he should be atleast doing 75-80 tickets a day. This would make opportunity for more solvency.

Regards,
Pritish Nandi