Subject: EPOS Performace Report - Aug 6, 2020
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Fri, 7 Aug 2020 02:24:57 -0700 (MST)

Hi Sir, 

PFB the performace report of EPOS for yesterday and till now (Aug 2020) 

Name 	Team 	CSAT (Yest) 	Overall CSAT 	Count (All) 	Good 	Bad 	Public Reply (Yest) 	Solved (Yest) 	Solved (Overall) 	Comments 
Erich Torrild 	Gaming 	- 	- 	- 	- 	- 	- 	- 	- 	Holidays 
Pravesh Singh 	Gaming 	100.00% 	85.71% 	7 	6 	1 	59 	12 	33 	Improved after feedback. Hopefully will sustain performace. 
Sebastien Manin 	Gaming 	100.00% 	100.00% 	8 	8 	0 	66 	13 	32 	NA 
Yuko Hughes 	Gaming/Enterprise 	- 	75.00% 	4 	3 	1 	13 	2 	18 	Good Feedback for her from Matthew on training and work 
Drishti Tiwari 	Gaming 	0.00% 	14.29% 	7 	1 	6 	41 	9 	31 	Inconsistant and bad performace. Not implementing the feedback shared. 
Yamamoto 	Gaming/Enterprise 	50.00% 	85.71% 	7 	6 	1 	22 	8 	51 	Improved from earlier however still need a lot of improvement on his thinking level. Prioritizing work. He is still struggling with Enterprise tickets which is not good. 
AJ Hurry 	Enterprise 	100.00% 	100.00% 	3 	3 	0 	11 	0 	10 	AJ Is diipijng in Solvency and also the number of tickets he is handling everyday. 
Shubham Paliwal 	Gaming 	100.00% 	100.00% 	3 	3 	0 	41 	8 	35 	He is able to handle Solvency with CSAT for now. However, attention to details is still missing. 
Nusan Dubey 	Enterprise 	100.00% 	100.00% 	3 	3 	0 	20 	7 	20 	Working on Guide and Tickets. He is doing better then AJ 
Ismael Zakaria 	Gaming/Enterprise 	- 	50.00% 	2 	1 	1 	18 	2 	7 	Good Feedback for her from Matthew on training and work 
Lily Duan 	Gaming 	- 	100.00% 	2 	2 	0 	23 	3 	10 	Is able to do tickets independently however, still requires help. Also very slow in drafting and sending emails. 
Ashish Dabral 	Warranty 	100.00% 	90.00% 	40 	36 	4 	27 	7 	65 	Good 
Udbhav Mishra 	Warranty 	33.33% 	81.48% 	27 	22 	5 	47 	17 	37 	The daily tickets he does is very less. Now he should be atleast doing 75-80 tickets a day. This would make opportunity for more solvency. 

Regards, 
Pritish Nandi