Subject: Re: Contribution for the monthly report
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>
Date: Thu, 6 Aug 2020 03:38:28 -0700 (MST)

Sure no problem, 

GSP 370 - Firmware Update issue - When release the new firmware update for GSP 370 Headset and GSA 370 Dongle the firware updates were getting failed. This was immediately identified and escalated to the Quality team. As per the feedback received from the Quality team, the system was pushing the headset firmware to the dongle which is resulting in bricked dongle. This was because the system was unable to idenfy which one was dongle and which one was headset. The product Management team had quickly developed a tool which helped fixing the issue with the headset and the dongle firmware update. For the dongles which did not recover, we offered them warranty replacement. 

Gaming Suite - Unable to Save Equilizer - Customers were unable to save the equilizer settings in Gaming Suite version 1.4.1.179. Whenever they changed the settings and come back to the saved settings it did not load. A quality case has been opened for the same and investigation is underway. 

Unable to update GSX 1000 - We found a isolated case where customer was unable to see the latest update for GSX 1000 via Sennheiser Updater. This issue was replicated and assigned to quality for investigation. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Thursday, August 6, 2020 2:04:55 PM 
Subject: RE: Contribution for the monthly report 

Hello Pritish, 

Thank you for that. 

We should also include something about critical issues, quality issues and challenges. What about resolving the GSP 370 problem? Could you summarize that for me? 

I will also include a high level CSAT analysis. 

From: Pritish Nandi <[email-masked]> 
Sent: 6. august 2020 10:28 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]> 
Subject: Re: Contribution for the monthly report 

		

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Hi Sara, 

Can think of the below only. Let me know if this would suffice. 

1. Seven new hires for the month of July 

	

Name 	

Team 	

Language 

Drishti 

Gaming 	

English 

Shubham 

Gaming 	

English 

Yuko 

Gaming/Enterprise 	

English/Japanese 

Ismael 

Gaming/Enterprise 	

English/French 

Udbhav 

Warranty 	

English 

Lily 

Warranty/Gaming 	

English/Chinese 

Sonomi 

Enterprise 	

English/Japanese 

2. Currently, the below-mentioned agents are in Enterprise Training 

	

Name 	

Team 	

Language 

Yuko 

Gaming/Enterprise 	

English/Japanese 

Ismael 

Gaming/Enterprise 	

English/French 

3. Lily completed Gaming Training and currently she is handling Gaming tickets independently. 

4. After our testing with Livechat we enabled it for all agents. We have now customer's communication through Emails, calls and Chat. 

5. Also, the Livechat Support is provided in four different languages (German, French, English, Japanese) 

Regards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 6, 2020 12:34:45 PM 
Subject: RE: Contribution for the monthly report 

Thank you Pritish, no problem. 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 6. august 2020 09:03 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Contribution for the monthly report 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Sorry, Heta, 

This was missed completely with all other work. I will send you in next 30 mins. 

Regards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 6, 2020 12:09:31 PM 
Subject: RE: Contribution for the monthly report 

Hello Pritish, 

Could you please send me the content for the Gaming report today? 

From: Heta Nyrhinen (HNYR) 
Sent: 28. juli 2020 07:04 
To: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Contribution for the monthly report 

Thank you Pritish! 

On 28 Jul 2020, at 03.35, Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Sure no problem, 

Regards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 27, 2020 8:36:09 PM 
Subject: Contribution for the monthly report 

Hello Pritish, 

I usually write a monthly report for management about the ticket stats and team activities during the previous month. 

Could you please also send me some team news (new hires, training etc.), critical issues/challenges/achievements in Gaming and in Livesalesman team in July. 

If you could send this to me by 5 th August, it would be great. 

	

Best regards, 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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