Subject: Quality cases
From: "Filip Trajkov (FITR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Thu, 6 Aug 2020 07:20:05 +0000

Hello Pritish,

Could you please following instructions when transferring a gaming case in Quality.

  1.  The case need to be transferred in Quality only if we have an existing quality case with SECPQ id
  2.  When transferring the transfer need to be done as following

  *   Assignee: Filip Trajkov under the Quality group
  *   Quality type must be selected: Bug, New feature, Support
  *   Quality ID field need to be filled in with the Quality ID (SECPQ)
  *   Current status: Check the other cases linked to the existing Quality case and copy the same current status
  *   Transfer: Quality
  *   Date of transfer: the date you transferred the case

Note: Please do not assign quality cases or potential quality cases in the Quality group without assignee.

Let me know if you have any questions so we can have a call and I can present this.

Thanks and have a nice day!

Best regards,
Filip Trajkov
Product Expert
Global Support and Service
+1 (860) 510-2570
+45 25 35 68 84

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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