Subject: EPOS Performance Report - Aug 5 2020
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: deeksha <[email-masked]>
Date: Tue, 4 Aug 2020 23:31:06 -0700 (MST)

Hi Sir. 

PFB the performace report for yesterday and Bad survey analysis. 

Tickets with Bad survey has been assigned to the agents to deal with and convert to a good survey where possible. 

Name 	Team 	CSAT 	Count 	Public Reply 	Ticket Solved 	Comments 
Erich Torrild 	Gaming 	- 	- 	- 	- 	Holidays 
Pravesh Singh 	Gaming 	50.00% 	2 	45 	6 	
Sebastien Manin 	Gaming 	100.00% 	5 	51 	6 	
Yuko Hughes 	Gaming/Enterprise 	100.00% 	1 	12 	4 	In Training 
Drishti Tiwari 	Gaming 	0.00% 	3 	16 	5 	Inconsistency with performance. Spokeher again as soon she came in. 
Yamamoto 	Gaming/Enterprise 	100.00% 	2 	18 	6 	Not Sure why handled less tickets. Will speak to him. 
AJ Hurry 	Enterprise 	- 	- 	18 	3 	
Shubham Paliwal 	Gaming 	100.00% 	1 	34 	8 	
Nusan Dubey 	Enterprise 	- 	- 	30 	5 	
Ismael Zakaria 	Gaming/Enterprise 	- 	- 	1 		In Training 
Lily Duan 	Gaming 	- 	- 	17 	1 	
Sonomi Ohashi 	Enterprise 	- 	- 	- 	- 	In Training 
Ashish Dabral 	Warranty 	100.00% 	6 	109 	29 	
Udbhav Mishra 	Warranty 	85.70% 	7 	50 	8 	Leave 

Regards, 
Pritish Nandi