Subject: Need Help - 94653
From: Pritish Nandi <[email-masked]>
To: "Matthew Broadley, MAEY" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>
Date: Mon, 3 Aug 2020 02:58:44 -0700 (MST)

Hi Matthew, 

Could you please help me with the below question from Yuko. This is related to the above ticket number and something that I am not aware of. Your help would be appreciated. 

Customer's Question: 
in my experience most wireless headsets that have run out of battery, you can plug in the charger and it should function right away. But you are telling me that's not the case here? 

My question: 
Is this an expected behaviour that the customer won't be able to use the headset straight away after the battery completely flat out (if so, how long should the customer wait?) or you should be able to use GSP 370 soon after you plug in the USB cable and while charging the headset? 

Regards, 
Pritish Nandi