Subject: RE: CSAT Analysis - July 2020
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Mon, 3 Aug 2020 07:35:11 +0000

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]>
Sent: 3. august 2020 09:26
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: CSAT Analysis - July 2020

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Sure will do Sara,

Starting with the APAC team I will give feedback to all individuals.

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 12:50:12 PM
Subject: RE: CSAT Analysis - July 2020

Hi Pritish,

Thank you for the report.
Please talk to each agent separately and inform them about the analyze, also let them know that from now on, they will be responsible for their Bad surveys. This means that they need to contact the customer and take needed action in order to turn the survey.

Please call me if you have any questions.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 3. august 2020 09:11
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: CSAT Analysis - July 2020

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

Attached is the DSAT analysis for the month of July.

We closed at 62.9% for Gaming CSAT which is very poor.

58.75% still remains as Agent fault. PFB the bifurcation.

Category
Total
Support
58.75%
Out of warranty
21.25%
Logistics
10.00%
Product
7.50%
Process
2.50%
Grand Total
100.00%

Ticket Assignee (Historic)
Logistics
Out of warranty
Process
Product
Support
Grand Total
Pravesh Singh

5

2
11
18
Erich Torrild
4
8

1
5
18
Sebastien Manin

1

9
10
Drishti Tiwari
2
1

1
4
8
Yamamoto
1

5
6
AJ Hurry

1

4
5
Yuko Hughes

1

1
3
5
Josephine Veena
1

2
3
Ismael Zakaria

1
1
2
Shubham Paliwal

2
2
Lily Duan

2

2
Pritish Nandi

1
1
Grand Total
8
17
2
6
47
80

Regards,
Pritish Nandi