Subject: CSAT Analysis - July 2020
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Mon, 3 Aug 2020 00:10:34 -0700 (MST)

Hi Sara, 

Attached is the DSAT analysis for the month of July. 

We closed at 62.9% for Gaming CSAT which is very poor. 

58.75% still remains as Agent fault. PFB the bifurcation. 

Category 	Total 
Support 	58.75% 
Out of warranty 	21.25% 
Logistics 	10.00% 
Product 	7.50% 
Process 	2.50% 
Grand Total 	100.00% 

Ticket Assignee (Historic) 	Logistics 	Out of warranty 	Process 	Product 	Support 	Grand Total 
Pravesh Singh 		5 		2 	11 	18 
Erich Torrild 	4 	8 		1 	5 	18 
Sebastien Manin 		1 			9 	10 
Drishti Tiwari 	2 	1 		1 	4 	8 
Yamamoto 	1 				5 	6 
AJ Hurry 		1 			4 	5 
Yuko Hughes 		1 		1 	3 	5 
Josephine Veena 	1 				2 	3 
Ismael Zakaria 				1 	1 	2 
Shubham Paliwal 					2 	2 
Lily Duan 			2 			2 
Pritish Nandi 					1 	1 
Grand Total 	8 	17 	2 	6 	47 	80 

Regards, 
Pritish Nandi