Subject: RE: Out of office
From: Andrés Figueroa (AFIG) <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Sun, 2 Aug 2020 10:43:40 +0000

Thanks Josephine!
Have a great vacation!

Andrés Figueroa
Head of Global Support & Service
EPOS

From: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Sent: 1. august 2020 22:20
To: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Pritish Nandi <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>
Subject: Out of office

Hi All,

I will be out of office from 3rd to 7th August and please find the work done and tasks handover

  1.  Cleared my queue, handled all my open and pending tickets.
  2.  There were 21 tickets in Gaming unassigned queue now and I have assigned it the Agents.
  3.  Created 3 internal FAQS regarding RMA procedures and Global-e procedures, instructed the same to Gaming team.
  4.  Pritish will be responsible for RMA approvals, answering technical questions, managing chat, talk and balancing Agents workload.
  5.  Added GSP 370 Modified Update tool to Microsoft Teams- Team Gaming.
  6.  Added updated resellers and distributors list to Microsoft Teams group chat- Team Gaming-RMA.

Have a nice weekend everyone.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S· Industriparken 27 · DK-2750 Ballerup · Denmark

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