Subject: Bad surveys view
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>
Date: Fri, 31 Jul 2020 14:32:41 +0000

Hi Josephine and Pritish,

For the agents to be able to see their Bad surveys,
Please guide them to create a Zendesk view, with the condition of “ Satisfaction: Bad” and status less than Closed,
So they can see their own Bad survey tickets.

I can teach you on Monday!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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