Subject: RE: Gaming CSAT analysis
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 30 Jul 2020 14:39:12 +0000

Thanks a lot Pritish, I will look into it.

From: Pritish Nandi <[email-masked]>
Sent: 30. juli 2020 16:37
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Gaming CSAT analysis

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Hi Heta,

Attached is the updated file including yesterday's survey.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 30, 2020 4:26:57 PM
Subject: Gaming CSAT analysis

Hi Pritish,

The Gaming CSAT analysis for July is attached. The sheet doesn’t include the bad surveys from 28th July forward, so maybe you could analyze those.

We changed the categories slightly.

Categories

Support
39
Product
3
Logistics
8
Out of warranty
14

Support = Agent didn’t provide satisfactory support/issue not resolved
Product = Unhappy with the product
Logistics = Delays in Sales orders or replacements
Out of warranty = Warranty replacement rejected due to physical damage or product outside of the warranty period

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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