Subject: Re: Gaming CSAT analysis
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>
Date: Thu, 30 Jul 2020 05:45:20 -0700 (MST)

Thank you Heta, 

I will keep on adding the analysis for the future dates. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Thursday, July 30, 2020 4:26:57 PM 
Subject: Gaming CSAT analysis 

Hi Pritish, 

The Gaming CSAT analysis for July is attached. The sheet doesn’t include the bad surveys from 28 th July forward, so maybe you could analyze those. 

We changed the categories slightly. 

	

Categories 	

	

Support 	

39 

Product 	

3 

Logistics 	

8 

Out of warranty 	

14 

Support = Agent didn’t provide satisfactory support/issue not resolved 

Product = Unhappy with the product 

Logistics = Delays in Sales orders or replacements 

Out of warranty = Warranty replacement rejected due to physical damage or product outside of the warranty period 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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