Subject: AW: Urgent : Breached Tickets
From: "Christopher Kurek (CKUR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Nusan Dubey <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Sebastien Manin (SEMN)" <[email-masked]>, Pravesh Singh <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, akihiko.yamamoto <[email-masked]>, Arjun Hurry <[email-masked]>, ashish <[email-masked]>, yuko hughes <[email-masked]>, Ismail <[email-masked]>, Lily D
Cc: Andrés Figueroa (AFIG) <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>
Date: Wed, 29 Jul 2020 12:24:17 +0000

Hi,
thanks Pritish I am on it.
FAQs for this month I will send tomorrow.

Have a good day.

Mit freundlichen Grüßen / Best regards / Med venlig hilsen

Christopher Kurek (CKUR)
Technical Support Specialist DACH Region
P  +49 30 707 146 310
M +49 151 610 725 90

EPOS Germany GmbH · Gewerbepark 18 · 49143 Bissendorf · Germany

eposaudio.com<https://www.eposaudio.com/> · Follow us here
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Technischer Support Enterprise Solutions
Phone +49 (0) 30 3080 8045
[email-masked]<mailto:[email-masked]>

Geschäftsführer: Andreas Kurzbuch,
Arne Boye Nielsen, Søren Nielsen, René Schneider
Sitz der Gesellschaft und Registergericht: Berlin
HRB-Nr. 204517 B, Ust-Id DE 326092738

Von: Pritish Nandi <[email-masked]>
Gesendet: Mittwoch, 29. Juli 2020 08:03
An: Muhammad Ali (MUAI) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Nusan Dubey <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Sebastien Manin (SEMN) <[email-masked]>; Pravesh Singh <[email-masked]>; Erich Torrild (ERTL) <[email-masked]>; akihiko.yamamoto <[email-masked]>; Arjun Hurry <[email-masked]>; ashish <[email-masked]>; yuko hughes <[email-masked]>; Ismail <[email-masked]>; Lily Duan <[email-masked]>; shubham.paliwal <[email-masked]>; Sonomi Ohashi <[email-masked]>; drishti.tiwari <[email-masked]>; Udbhav Mishra <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Filip Trajkov (FITR) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>
Betreff: Re: Urgent : Breached Tickets

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Sorry forgot to attach the raw file.

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Muhammad Ali, MUAI" <[email-masked]<mailto:[email-masked]>>, "Innocent Bohui, INBO" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Nusan Dubey" <[email-masked]<mailto:[email-masked]>>, "Morris Frost, MOFT" <[email-masked]<mailto:[email-masked]>>, "Christopher Kurek, CKUR" <[email-masked]<mailto:[email-masked]>>, "Sebastien Manin, SEMN" <[email-masked]<mailto:[email-masked]>>, "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>, "Erich Torrild, ERTL" <[email-masked]<mailto:[email-masked]>>, "Akihiko Yamamoto" <[email-masked]<mailto:[email-masked]>>, "Arjun Hurry" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "yuko hughes" <[email-masked]<mailto:[email-masked]>>, "Ismail" <[email-masked]<mailto:[email-masked]>>, "Lily Duan" <[email-masked]<mailto:[email-masked]>>, "shubham paliwal" <[email-masked]<mailto:[email-masked]>>, "Sonomi Ohashi" <[email-masked]<mailto:[email-masked]>>, "drishti tiwari" <[email-masked]<mailto:[email-masked]>>, "Udbhav Mishra" <[email-masked]<mailto:[email-masked]>>
Cc: "AFIG" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Filip Trajkov, FITR" <[email-masked]<mailto:[email-masked]>>, "Matthew Broadley, MAEY" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 11:28:32 AM
Subject: Urgent : Breached Tickets

Hi All,

We still see that the a lot of breach tickets are not actioned till now. Could you please make sure all your old tickets are actioned correctly.

At any given point the ticket cannot be without a due date but yet we see that there are a lot of tickets which are without due date.

Assignee
On-hold
Open
Pending
Grand Total
AJ Hurry

2

2
Ashish
9
27
4
40
Christopher Kurek

11

11
Drishti Tiwari

4

4
Innocent Bohui

1
2
3
Ismael Zakaria

2
1
3
Josephine Veena

3

3
Matthew Broadley

12
2
14
Morris Frost

2

2
Muhammad Ali

13

13
Nusan

1

1
Pravesh Singh

2

2
Sara Aknooni

4

4
Shubham Paliwal

16

16
Sonomi Ohashi

2

2
Udbhav Mishra

5

5
Yamamoto

24
1
25
Yuko Hughes

4
5
9
Grand Total
9
135
15
159

You all have to add the "Due Date" Column in your view so that you can keep a check on the tickets which are without due date and action accordingly. These tickets needs to be actioned by today and all about to breach tickets needs to be handled with Priority.

~Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Muhammad Ali, MUAI" <[email-masked]<mailto:[email-masked]>>, "Innocent Bohui, INBO" <[email-masked]<mailto:[email-masked]>>, "Matthew Broadley, MAEY" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "Nusan Dubey" <[email-masked]<mailto:[email-masked]>>, "Morris Frost, MOFT" <[email-masked]<mailto:[email-masked]>>, "Christopher Kurek, CKUR" <[email-masked]<mailto:[email-masked]>>, "Sebastien Manin, SEMN" <[email-masked]<mailto:[email-masked]>>, "Pravesh Singh" <[email-masked]<mailto:[email-masked]>>, "Erich Torrild, ERTL" <[email-masked]<mailto:[email-masked]>>, "Filip Trajkov, FITR" <[email-masked]<mailto:[email-masked]>>, "Akihiko Yamamoto" <[email-masked]<mailto:[email-masked]>>, "Arjun Hurry" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "yuko hughes" <[email-masked]<mailto:[email-masked]>>, "Ismail" <[email-masked]<mailto:[email-masked]>>, "Lily Duan" <[email-masked]<mailto:[email-masked]>>, "shubham paliwal" <[email-masked]<mailto:[email-masked]>>, "Sonomi Ohashi" <[email-masked]<mailto:[email-masked]>>, "drishti tiwari" <[email-masked]<mailto:[email-masked]>>, "Udbhav Mishra" <[email-masked]<mailto:[email-masked]>>
Cc: "AFIG" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 24, 2020 6:24:03 PM
Subject: Breached Tickets Not Actioned

Hello Everyone,

While going through tickets we have found that their are a lot of tickets which are lying in the individual queue without any action after the due date has passed.

I have attached the raw file with the ticket numbers. I would request you to action these ASAP without further delays.

@ Sara - The raw file also contains the data for the EPOS L1 Team. Can you please inform them to action the tickets ASAP?

Also, for the time being can you add the "DUE DATE" column so that you can view at all times the due date for your tickets. If any tickets does not have a due date then there is something missing with the ticket. You could be able to check that ASAP.

Regards,
Pritish Nandi