Subject: Re: Urgent : Breached Tickets
From: Pritish Nandi <[email-masked]>
To: "Matthew Broadley, MAEY" <[email-masked]>
Cc: AFIG <[email-masked]>
Date: Tue, 28 Jul 2020 23:25:43 -0700 (MST)

Hi Matt, 

This was from yesterday End of Day. If you have already worked on the tickets then you might not see them in the queue. But for most I have done a random check and it seems to be correct. 

Regards, 
Pritish 

From: "Matthew Broadley, MAEY" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "AFIG" <[email-masked]> 
Sent: Wednesday, July 29, 2020 11:44:22 AM 
Subject: RE: Urgent : Breached Tickets 

Hi, 

When did you pull these numbers? It does not match up to my view. 

 Best regards, 

Matthew Broadley 
Product Expert 
Global Support and Service 
+61 426 106 604 

	

Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113 

	

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From: Pritish Nandi <[email-masked]> 
Sent: Wednesday, 29 July 2020 3:59 PM 
To: Muhammad Ali (MUAI) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Nusan Dubey <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Sebastien Manin (SEMN) <[email-masked]>; Pravesh Singh <[email-masked]>; Erich Torrild (ERTL) <[email-masked]>; akihiko.yamamoto <[email-masked]>; Arjun Hurry <[email-masked]>; ashish <[email-masked]>; yuko hughes <[email-masked]>; Ismail <[email-masked]>; Lily Duan <[email-masked]>; shubham.paliwal <[email-masked]>; Sonomi Ohashi <[email-masked]>; drishti.tiwari <[email-masked]>; Udbhav Mishra <[email-masked]> 
Cc: Andrés Figueroa (AFIG) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Filip Trajkov (FITR) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]> 
Subject: Urgent : Breached Tickets 
Importance: High 

		

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Hi All, 

We still see that the a lot of breach tickets are not actioned till now. Could you please make sure all your old tickets are actioned correctly. 

At any given point the ticket cannot be without a due date but yet we see that there are a lot of tickets which are without due date. 

	

Assignee 	

On-hold 	

Open 	

Pending 	

Grand Total 

AJ Hurry 	

2 	

2 

Ashish 	

9 	

27 	

4 	

40 

Christopher Kurek 	

11 	

11 

Drishti Tiwari 	

4 	

4 

Innocent Bohui 	

1 	

2 	

3 

Ismael Zakaria 	

2 	

1 	

3 

Josephine Veena 	

3 	

3 

Matthew Broadley 	

12 	

2 	

14 

Morris Frost 	

2 	

2 

Muhammad Ali 	

13 	

13 

Nusan 	

1 	

1 

Pravesh Singh 	

2 	

2 

Sara Aknooni 	

4 	

4 

Shubham Paliwal 	

16 	

16 

Sonomi Ohashi 	

2 	

2 

Udbhav Mishra 	

5 	

5 

Yamamoto 	

24 	

1 	

25 

Yuko Hughes 	

4 	

5 	

9 

Grand Total 	

9 	

135 	

15 	

159 

You all have to add the "Due Date" Column in your view so that you can keep a check on the tickets which are without due date and action accordingly. These tickets needs to be actioned by today and all about to breach tickets needs to be handled with Priority. 

~Pritish 

From: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Muhammad Ali, MUAI" < [ mailto:[email-masked] | [email-masked] ] >, "Innocent Bohui, INBO" < [ mailto:[email-masked] | [email-masked] ] >, "Matthew Broadley, MAEY" < [ mailto:[email-masked] | [email-masked] ] >, "Josephine Veena Dorairaj, JVDO" < [ mailto:[email-masked] | [email-masked] ] >, "Nusan Dubey" < [ mailto:[email-masked] | [email-masked] ] >, "Morris Frost, MOFT" < [ mailto:[email-masked] | [email-masked] ] >, "Christopher Kurek, CKUR" < [ mailto:[email-masked] | [email-masked] ] >, "Sebastien Manin, SEMN" < [ mailto:[email-masked] | [email-masked] ] >, "Pravesh Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Erich Torrild, ERTL" < [ mailto:[email-masked] | [email-masked] ] >, "Filip Trajkov, FITR" < [ mailto:[email-masked] | [email-masked] ] >, "Akihiko Yamamoto" < [ mailto:[email-masked] | [email-masked] ] >, "Arjun Hurry" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "yuko hughes" < [ mailto:[email-masked] | [email-masked] ] >, "Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Lily Duan" < [ mailto:[email-masked] | [email-masked] ] >, "shubham paliwal" < [ mailto:[email-masked] | [email-masked] ] >, "Sonomi Ohashi" < [ mailto:[email-masked] | [email-masked] ] >, "drishti tiwari" < [ mailto:[email-masked] | [email-masked] ] >, "Udbhav Mishra" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "AFIG" < [ mailto:[email-masked] | [email-masked] ] >, "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 24, 2020 6:24:03 PM 
Subject: Breached Tickets Not Actioned 

Hello Everyone, 

While going through tickets we have found that their are a lot of tickets which are lying in the individual queue without any action after the due date has passed. 

I have attached the raw file with the ticket numbers. I would request you to action these ASAP without further delays. 

@ Sara - The raw file also contains the data for the EPOS L1 Team. Can you please inform them to action the tickets ASAP? 

Also, for the time being can you add the "DUE DATE" column so that you can view at all times the due date for your tickets. If any tickets does not have a due date then there is something missing with the ticket. You could be able to check that ASAP. 

Regards, 

Pritish Nandi