Subject: Re: Procedure for Partner Portal and Salesforce questions
From: Nusan Dubey <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 28 Jul 2020 05:57:12 -0700 (MST)

Thank you Heta! 

I will publish it now. 

Regards, 
Nusan 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Nusan Dubey" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 18:25:04 
Subject: FW: Procedure for Partner Portal and Salesforce questions 

Hello, 

This is the procedure for all Partner Portal and Salesforce queries. 

- Forward the query from the Zendesk Side Conversation to [ mailto:[email-masked] | [email-masked] ] email address by running the macro "Partner Portal Query". 

- The macro will open a side conversation, populate the email field and add a subject and text. 

- Copy and paste the customer's/partner's original query to the email. 

- Add a closing statement and close the ticket. 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

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