Subject: Procedure for Partner Portal and Salesforce questions
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>,Andrés Figueroa (AFIG) <[email-masked]>
Date: Tue, 28 Jul 2020 11:41:38 +0000

Hello,

This is the procedure for all Partner Portal and Salesforce queries.

- Forward the query from the Zendesk Side Conversation to [email-masked]<mailto:[email-masked]> email address by running the macro "Partner Portal Query".
- The macro will open a side conversation, populate the email field and add a subject and text.
- Copy and paste the customer's/partner's original query to the email.
- Add a closing statement and close the ticket.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

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