Subject: Gaming Quality cases
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Filip Trajkov (FITR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>
Date: Mon, 27 Jul 2020 15:04:53 +0000

Hi all,

Thank you for the meeting today.
We had a meeting with Quality and Gaming, Niels Kløve and Troels Rasmussen.
I’ve put our meeting’s minute together with the Quality’s notes:

  *   Matthew is responsible for the Quality tickets and the only contact point with Gaming and Quality
  *   Agents report the most reported weekly issues to Pritish and Josephine in the weekly Gaming meeting
  *   Pritish is responsible to fill out the Quality template and send to Filip and Matthew
  *   Matthew will create a Quality case in Jira if:

The issue is replicated

Its reported by at least 3 customers

There is the chance of the issue to become critical

  *   Matthew will participate in the bi-weekly Quality meeting on Tuesdays

In that meeting they will priorities the created Quality cases with the Product Managers ¨

  *   All similar Zendesk tickets will be linked to the created Jira case, se we are not creating several Jira cases for similar reported issues
  *   Matthew will update the team with the meeting’s minute
  *   Matthew will provide report on the Gaming Quality ticket every two weeks.

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
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