Subject: Re: Feedback
From: Phaedrus Arif <[email-masked]>
To: Dimpy Chawla <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Adithya Srivastava <[email-masked]>, Deeksha <[email-masked]>, kaeiarablythedelfino <[email-masked]>
Date: Fri, 24 Jul 2020 21:24:58 +0530

@Dimpy Chawla <[email-masked]>  Ticket #92381  You forgot to add
the STS code that you offered to the customer which I just corrected,
please do not make such mistakes and give a chance to the customer to fire
back at us.

Arif
Cheers to life :-)

On Thu, Jul 23, 2020 at 7:37 PM Phaedrus Arif <[email-masked]> wrote:

> @Dimpy Chawla <[email-masked]> I saw your chat with an Indian
> customer and you quoted the price in INR, please do not  do that again as
> we only quote in USD and the customers need to check with their bank on the
> conversion rate.
>
> Thanks
> Arif
> Cheers to life :-)
>
>
> On Tue, Jul 21, 2020 at 8:15 PM Phaedrus Arif <[email-masked]>
> wrote:
>
>> @Adithya Srivastava <[email-masked]> Saw your chats:
>> *Yacine Hammar*: No attempt to ask the reason for the cancellation or
>> offering STS price??? What's happening mate...
>> *Mark Moline*: So you did not even think of sharing the link to create
>> the account for HFL customers to access their auto-ship orders...He clearly
>> mentioned about accessing the orders and you needed to share the link to
>> create their account... I wonder what stopped you to share the link with
>> the customer???
>> *FRANK DELLAPINA* : You could have directed the customer to choleslo.com
>> so he could get the same same old price as we make exceptions for our old
>> customers. Please be careful with such petty things.
>>
>>
>>
>> Thanks
>> Arif
>> Cheers to life :-)
>>
>>
>> On Mon, Feb 24, 2020 at 8:52 PM Phaedrus Arif <[email-masked]>
>> wrote:
>>
>>> @hritick diwakar <[email-masked]> Saw your chat with a
>>> customer on 02/21 where you replied to the customer:
>>> Harry
>>> 8:35 PM
>>> It will cost you $279.79 excluding shipping and handling charges.
>>>
>>> I am curious to know where did you get this from? Please let me know
>>> after checking thoroughly.
>>>
>>> @Dimpy Chawla <[email-masked]> Saw your chat with a customer Robert
>>> Meinecke
>>> You replied to the customer:
>>> I am so sorry, Robert you can not make the changes till 2/25/2020
>>> because it is not possible to ship the product as much early as you are
>>> saying.
>>> Could I ask the reason why can't we change the auto-ship date to 02/24
>>> as per the customer's request?
>>> In this case, it's ok to change the date to 02/26 since the credit card
>>> could take up to 24-48 hours to update since the customer mentioned about
>>> changing the CC info later but your reply was related to the shipping issue
>>> which is why I am asking. Please let me know.
>>>
>>>
>>> Thanks
>>> Arif
>>> Cheers to life :-)
>>>
>>>
>>> On Sat, Feb 22, 2020 at 11:32 PM Arjun Hurry <[email-masked]>
>>> wrote:
>>>
>>>> @Adithya - 87158 - Please escalate these types of tickets to Deb asap.
>>>> Customer called back and was pissed off that this hadn't been taken care of
>>>> since the 4th. Please be careful.
>>>>
>>>> Thank you,
>>>> AJ
>>>>
>>>> ------------------------------
>>>> *From: *"arjun hurry" <[email-masked]>
>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>> *Cc: *"phaedrusrf" <[email-masked]>, "Adithya Srivastava" <
>>>> [email-masked]>, "Deeksha" <[email-masked]>,
>>>> "kaeiarablythedelfino" <[email-masked]>, "Dimpy
>>>> Chawla" <[email-masked]>, "hritick diwakar" <
>>>> [email-masked]>
>>>> *Sent: *Wednesday, 19 February, 2020 03:13:48
>>>> *Subject: *Re: Feedback
>>>>
>>>> @Dimpy - ticket 87312 - only international orders take 12-21 business
>>>> days on average. This is a domestic (US) order, so with standard shipping
>>>> ($6.83) it's 5-7 business days.
>>>>
>>>> Thank you,
>>>> AJ
>>>>
>>>> ------------------------------
>>>> *From: *"Pritish Nandi" <[email-masked]>
>>>> *To: *"phaedrusrf" <[email-masked]>
>>>> *Cc: *"Adithya Srivastava" <[email-masked]>, "arjun
>>>> hurry" <[email-masked]>, "Deeksha" <[email-masked]>,
>>>> "kaeiarablythedelfino" <[email-masked]>, "Dimpy
>>>> Chawla" <[email-masked]>, "hritick diwakar" <
>>>> [email-masked]>
>>>> *Sent: *Thursday, 13 February, 2020 20:14:22
>>>> *Subject: *Re: Feedback
>>>>
>>>> Hi Arif,
>>>>
>>>> They never asked to cancel the AS and just said they would like to
>>>> return. I was not sure if I should have cancelled it or not. However, why
>>>> did you give return instructions when they have more than one bottle sent
>>>> under AS membership. As per the terms HFL Optimized Club™ monthly auto ship
>>>> members are not eligible for a monetary refund once your second (and
>>>> subsequent) bottle has been shipped.
>>>>
>>>> I am surely confused here. Please advise what am I missing?
>>>>
>>>> Regards,
>>>> Pritish
>>>> ------------------------------
>>>> *From: *"Phaedrus Arif" <[email-masked]>
>>>> *To: *"Pritish Nandi" <[email-masked]>
>>>> *Cc: *"Adithya Srivastava" <[email-masked]>, "Arjun
>>>> Hurry" <[email-masked]>, "deeksha" <[email-masked]>,
>>>> "kaeiarablythedelfino" <[email-masked]>, "Dimpy
>>>> Chawla" <[email-masked]>, "Hritick Diwakar" <
>>>> [email-masked]>
>>>> *Sent: *Thursday, February 13, 2020 8:08:31 PM
>>>> *Subject: *Re: Feedback
>>>>
>>>> @Pritish Nandi <[email-masked]> :  Ticket #87425  You did not
>>>> cancel the auto-ship subscription, not sure if you forgot or missed on it.
>>>> Thanks
>>>> Thanks
>>>> Arif
>>>> Cheers to life :-)
>>>>
>>>>
>>>> On Wed, Feb 12, 2020 at 10:23 PM Phaedrus Arif <[email-masked]>
>>>> wrote:
>>>>
>>>>> @hritick diwakar <[email-masked]>
>>>>> EH-202002070051-144395 You also need to cancel the auto-ship apart
>>>>> form changing the year to 2099. Please make sure to not miss it.
>>>>> And there was another active auto-ship of CholesLo which you never
>>>>> mentioned to the customer. Please be more attentive in the future when
>>>>> working on auto-ship subscription.
>>>>> Also, in one of the chats you shared the link with the customer to
>>>>> update the CC info which is no longer active, please use the link going
>>>>> forward:
>>>>> https://www.hflorder.com/cc/
>>>>>
>>>>> @hritick diwakar <[email-masked]> Ticket #87404 Please
>>>>> be informed HFL does not allow its supplements to be sold online by anyone
>>>>> else especially on amazon, eBay.
>>>>>
>>>>> Thanks
>>>>> Arif
>>>>> Cheers to life :-)
>>>>>
>>>>>
>>>>> On Mon, Jan 27, 2020 at 7:56 PM Phaedrus Arif <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Adithya Srivastava <[email-masked]>  Ticket #86949
>>>>>> We do not offer a 50% refund on more than 1 used bottle. Please refrain
>>>>>> from offering a 50% refund on more than 1 used bottle. Thanks
>>>>>> @hritick diwakar <[email-masked]> Saw your chat with a
>>>>>> customer called Raji, where you suggested to check with a doctor. In such
>>>>>> cases, you could share the benefits of our concerned supplement
>>>>>> and if you feel confused, then offer the customer an email response
>>>>>> to address the concern so the customer doesn't feel we did not address his
>>>>>> concern.
>>>>>>
>>>>>> @Adithya Srivastava <[email-masked]> Ticket #86948 do
>>>>>> It's better to check how many bottles have been used in big orders before
>>>>>> offering a 50% refund as we do not want to refund on more than 1 used
>>>>>> bottle.
>>>>>>
>>>>>>
>>>>>>
>>>>>>  Thanks
>>>>>> Arif
>>>>>> Cheers to life :-)
>>>>>>
>>>>>>
>>>>>> On Tue, Jan 21, 2020 at 7:38 PM Phaedrus Arif <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @bharat sharma <[email-masked]> Ticket #86827 You
>>>>>>> didn't change the auto-ship date as promised. What's the reason today for
>>>>>>> this kind of repeated mistake? No UC notes either??
>>>>>>>
>>>>>>>
>>>>>>> @bharat sharma <[email-masked]>  Ticket #85313 This
>>>>>>> ticket was in pending status and you mentioned it has been escalated, did
>>>>>>> you escalate to Deb through webmail/gmail?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arif
>>>>>>> Cheers to life :-)
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jan 15, 2020 at 12:45 AM Phaedrus Arif <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team
>>>>>>>> Please follow up on the declined orders and update the UC notes
>>>>>>>> accordingly:
>>>>>>>> EH-202001101117-577650
>>>>>>>> EH-202001120038-577265
>>>>>>>> EH-202001130725-566697
>>>>>>>> EH-202001132345-577016
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Arif
>>>>>>>> Cheers to life :-)
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jan 8, 2020 at 9:44 PM Phaedrus Arif <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @bharat sharma <[email-masked]>   Ticket #86346
>>>>>>>>> Please refrain using the term "Return Label" or rather use "return
>>>>>>>>> authorization" as return label implies we are paying for the return postage
>>>>>>>>> which is certainly not the case.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Arif
>>>>>>>>> Cheers to life :-)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jan 1, 2020 at 7:40 PM Phaedrus Arif <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> @Dimpy Chawla <[email-masked]> Ticket #86256 Thanks
>>>>>>>>>> Please be informed none of the supplements is totally organic, rather use
>>>>>>>>>> "mostly organic". It's an all-natural supplement but not totally organic.
>>>>>>>>>>
>>>>>>>>>> Thanks
>>>>>>>>>> Arif
>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Dec 23, 2019 at 9:27 PM Phaedrus Arif <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Arjun Hurry <[email-masked]>  EH-201812240102-322833
>>>>>>>>>>> You reinstated the auto-ship, however,
>>>>>>>>>>> the credit card had to be updated since there was no recent
>>>>>>>>>>> order processed and
>>>>>>>>>>> the information is wiped off when you reinstate the subscription
>>>>>>>>>>> after a long time.
>>>>>>>>>>> You could double-check after reinstating the auto-ship to
>>>>>>>>>>> confirm if the card # still shows up.
>>>>>>>>>>> I have emailed the customer for this one ZD 86015.
>>>>>>>>>>>
>>>>>>>>>>>  @Adithya Srivastava <[email-masked]> Ticket
>>>>>>>>>>> #85983 I just want to inform we must include the 50% refund offer in any
>>>>>>>>>>> case as the customer could change the mind
>>>>>>>>>>> on the full refund cause of the return postage and long wait. It
>>>>>>>>>>> helps us save as much we can.
>>>>>>>>>>>
>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #75302 So,
>>>>>>>>>>> here we go again with the auto-ship still not being canceled even after
>>>>>>>>>>> informing the customer.
>>>>>>>>>>> Do I have to keep anticipating this specific repeated mistake
>>>>>>>>>>> from you so frequently?
>>>>>>>>>>> How would you want me to respond on this in the future in a
>>>>>>>>>>> constructive way even after pointing out many a time, Bharat? No UC notes...
>>>>>>>>>>>
>>>>>>>>>>>  Thanks
>>>>>>>>>>> Arif
>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Fri, Dec 20, 2019 at 7:44 PM Phaedrus Arif <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #85939
>>>>>>>>>>>> EH-201912170025-188216 You left a note about canceling the
>>>>>>>>>>>> auto-ship but it has not been canceled yet.
>>>>>>>>>>>> Did you confirm with the customer, if so, please cancel the
>>>>>>>>>>>> auto-ship subscription and let me know?
>>>>>>>>>>>> I have left the ticket open for you so please do what's needed
>>>>>>>>>>>> and close the ticket.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks
>>>>>>>>>>>> Arif
>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Dec 19, 2019 at 8:31 PM Phaedrus Arif <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Ticket #85915  @ Dustin (Alias) Please don't forget to inform
>>>>>>>>>>>>> the cx about the last order shipped or else the cx could come back shouting
>>>>>>>>>>>>> at us after putting in the cancellation request.
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>  Thanks
>>>>>>>>>>>>> Arif
>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, Dec 18, 2019 at 8:01 PM Phaedrus Arif <
>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>> *FREE BOTTLE OFFER*
>>>>>>>>>>>>>> I would just like to clarify one thing about the freehfl.com,
>>>>>>>>>>>>>> this website is not live and we are not definite if it will ever be. If any
>>>>>>>>>>>>>> customer comes and asks about the "Free Bottle Offer", we need to inform
>>>>>>>>>>>>>> them the Free Bottle is applicable on the purchase of 2 bottles at $99.97,
>>>>>>>>>>>>>> not any kind of lucky draw. They could simply visit the website
>>>>>>>>>>>>>> freehfl.com and fill in their details and once the website
>>>>>>>>>>>>>> goes live, they will be notified, that's all we need to inform.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Please let me know if anyone has any doubt on this one.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Tue, Dec 17, 2019 at 10:09 PM Phaedrus Arif <
>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket #77691
>>>>>>>>>>>>>>> Could you help me understand why did you offer the STS price where the
>>>>>>>>>>>>>>> customer only wanted us to hold it off and would surely get back to
>>>>>>>>>>>>>>> reinstate the auto-ship? This is certainly not a wise decision. It wasn't
>>>>>>>>>>>>>>> necessary for this situation.
>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85836
>>>>>>>>>>>>>>> Why didn't you inform the customer about the order that's been processed on
>>>>>>>>>>>>>>> 12/17 as he will surely come backfiring at us?
>>>>>>>>>>>>>>> You mentioned in UC notes about the customer asking to
>>>>>>>>>>>>>>> cancel auto-ship and you offered STS, which is definitely not the case..
>>>>>>>>>>>>>>> What's going on here mate?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85839 &
>>>>>>>>>>>>>>> 84733 Why multiple replies?? You could have simply answered
>>>>>>>>>>>>>>> in one reply.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Dec 12, 2019 at 12:55 AM Phaedrus Arif <
>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> @Adithya Srivastava <[email-masked]>  Ticket
>>>>>>>>>>>>>>>> #84650  EH-201911090134-111773  Why did you cancel the
>>>>>>>>>>>>>>>> auto-ship of BFO when the customer never even asked for it?? She clearly
>>>>>>>>>>>>>>>> mentioned about cancelling CheatMeals which I had cancelled, so what was
>>>>>>>>>>>>>>>> the need to cancel BFO?? Please explain.
>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Fri, Dec 6, 2019 at 9:05 PM Phaedrus Arif <
>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>:
>>>>>>>>>>>>>>>>> EH-201911280010-555983  This customer on chat asked you
>>>>>>>>>>>>>>>>> to cancel his auto-ship and you confirmed the customer it was cancelled.
>>>>>>>>>>>>>>>>> However, I cross-checked and saw you didn't mention anything in the notes
>>>>>>>>>>>>>>>>> and didn't cancel the auto-ship either. Please give an explanation worth
>>>>>>>>>>>>>>>>> listening to. This is not appreciated...
>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw your chat
>>>>>>>>>>>>>>>>> with John Sullivan and you did not respond to him when he asked where to go
>>>>>>>>>>>>>>>>> from here after not being able to place the order online and the chat was
>>>>>>>>>>>>>>>>> ended. What went on? Please explain.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket #85490
>>>>>>>>>>>>>>>>> We need to inform the customer about the last auto-ship order
>>>>>>>>>>>>>>>>>  if it has been delivered to the customer so they cannot
>>>>>>>>>>>>>>>>> come backfiring at us. Please make sure to inform the
>>>>>>>>>>>>>>>>>  customers in the future in similar situations.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, Dec 3, 2019 at 10:25 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>> #85387  No notes in UC, how are we supposed to respond
>>>>>>>>>>>>>>>>>> if you do not mention what's going on with the exchange instructions.
>>>>>>>>>>>>>>>>>> Please make sure to outline the concern in UC notes to make it easier for
>>>>>>>>>>>>>>>>>> the next agent to work on it.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Tue, Nov 26, 2019 at 1:05 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino <[email-masked]> ZD
>>>>>>>>>>>>>>>>>>> Ticket #85034  You shared the previous order of this
>>>>>>>>>>>>>>>>>>> customer to Jessica to cancel and the recent order has been already
>>>>>>>>>>>>>>>>>>> shipped.
>>>>>>>>>>>>>>>>>>> Did you not realize the order id you were sharing was
>>>>>>>>>>>>>>>>>>> from the previous month?
>>>>>>>>>>>>>>>>>>> @team: Why is no one answering to the webmail since
>>>>>>>>>>>>>>>>>>> yesterday?
>>>>>>>>>>>>>>>>>>> There have been pending emails where the customers
>>>>>>>>>>>>>>>>>>> wanted to place the order under the Black Friday Sale and today we cannot
>>>>>>>>>>>>>>>>>>> get them the discount.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Agents during the afternoon/evening shift also did not
>>>>>>>>>>>>>>>>>>> respond to many of the zendesk tickets and some of them were still open
>>>>>>>>>>>>>>>>>>> without any response.
>>>>>>>>>>>>>>>>>>> Is there a need to REMIND each one individually??
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> PLEASE MAKE SURE NOT TO APPLY MORE THAN ONE DISCOUNT
>>>>>>>>>>>>>>>>>>> CODE AT THE TIME OF PLACING AN ORDER OVER THE PHONE (EXCEPTION
>>>>>>>>>>>>>>>>>>> OF FREE SHIPPING IF THE ORDER IS OVER 6 BOTTLES)
>>>>>>>>>>>>>>>>>>> This will not be accepted if anyone is found applying
>>>>>>>>>>>>>>>>>>> more than one coupon code on any order placed over the phone. WE DO NOT
>>>>>>>>>>>>>>>>>>> CLUB DIFFERENT
>>>>>>>>>>>>>>>>>>> DISCOUNTS ON THE SAME ORDER.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Thu, Nov 21, 2019 at 11:04 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>> #84825 Are you not aware of how to cancel
>>>>>>>>>>>>>>>>>>>> international orders? Dr. Sam recently shared a link to a video explaining
>>>>>>>>>>>>>>>>>>>> how to do it. Please check the webmail and go through the link so we do not
>>>>>>>>>>>>>>>>>>>> have to escalate such cases again.
>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Thu, Nov 14, 2019 at 9:57 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]> ZD   80111
>>>>>>>>>>>>>>>>>>>>> This customer's auto-ship subscription was cancelled and he only requested
>>>>>>>>>>>>>>>>>>>>> to postpone the shipment. Any reason you cancelled the subscription as the
>>>>>>>>>>>>>>>>>>>>> customer was waiting on his November's order?.
>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 8, 2019 at 11:14 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>> #84367  You did not update the notes in UC for this
>>>>>>>>>>>>>>>>>>>>>> customer's request. I accidentally happen to check this since the customer
>>>>>>>>>>>>>>>>>>>>>> also emailed Dr. Sam about it. Please make sure to leave the notes in UC
>>>>>>>>>>>>>>>>>>>>>> for the next agent to work on it without running around.
>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Tue, Nov 5, 2019 at 12:41 AM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>> Please go through this update from Dr. Sam
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi everyone - I wanted to show you how this can be
>>>>>>>>>>>>>>>>>>>>>>> done on your own, through our shipping platform at ship station.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> NOTE: this is for international orders, not domestic
>>>>>>>>>>>>>>>>>>>>>>> - which is done by Jessica
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Here's the video explaining it all
>>>>>>>>>>>>>>>>>>>>>>> https://www.screencast.com/t/yiQigsEUsxy
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> And your login
>>>>>>>>>>>>>>>>>>>>>>> U = [email-masked]
>>>>>>>>>>>>>>>>>>>>>>> P = robert5353
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Please let me know your questions
>>>>>>>>>>>>>>>>>>>>>>> thanks
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Mon, Nov 4, 2019 at 10:49 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #83716
>>>>>>>>>>>>>>>>>>>>>>>> The customer called in to complain at your response that sounded
>>>>>>>>>>>>>>>>>>>>>>>> unprofessional to him. In such cases, where there is no tracking info
>>>>>>>>>>>>>>>>>>>>>>>> available, please escalate to Deb to look into the matter.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On Fri, Nov 1, 2019 at 7:36 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> @Pritish Nandi <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>> #84098  You did not remove BPOC from the
>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship orders as the customer asked to remove the supplement from the
>>>>>>>>>>>>>>>>>>>>>>>>> original order. So he won't need that in the future too unless he only
>>>>>>>>>>>>>>>>>>>>>>>>> asked you to remove it only for this order. Please check with the customer
>>>>>>>>>>>>>>>>>>>>>>>>> if you need to.
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 31, 2019 at 9:12 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket #84063 :
>>>>>>>>>>>>>>>>>>>>>>>>>> The customer can manage the auto-ship orders except for a few little
>>>>>>>>>>>>>>>>>>>>>>>>>> things, so in this case, please share the link with them so they could
>>>>>>>>>>>>>>>>>>>>>>>>>> create their account and manage their orders:
>>>>>>>>>>>>>>>>>>>>>>>>>> http://4hfl.com/my-account
>>>>>>>>>>>>>>>>>>>>>>>>>> You could create a demo account using your email
>>>>>>>>>>>>>>>>>>>>>>>>>> and see what all things the customers could do form their account and
>>>>>>>>>>>>>>>>>>>>>>>>>> advise them accordingly for future reference.
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 30, 2019 at 8:30 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #83692  Did you read the query clearly where
>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer mentioned he received one of the orders? You escalated to Deb
>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioning both the orders were not delivered. Please make sure to read
>>>>>>>>>>>>>>>>>>>>>>>>>>> what the customer writes several times to ensure you respond correctly.
>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>> #84024   Please be careful about creating the
>>>>>>>>>>>>>>>>>>>>>>>>>>> urgency as Dr Sam has tons of stuff to do every day, you could have simply
>>>>>>>>>>>>>>>>>>>>>>>>>>> emailed him for his opinion on this one and he would answer when he can.
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 29, 2019 at 9:18 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83897
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Why did you not leave any note in UC regarding
>>>>>>>>>>>>>>>>>>>>>>>>>>>> the return request? The customer came on chat saying he emailed for
>>>>>>>>>>>>>>>>>>>>>>>>>>>> returning the supplement but I did not see any notes in his order details,
>>>>>>>>>>>>>>>>>>>>>>>>>>>> so I had to find it in zendesk.. Please make sure to leave the notes in UC
>>>>>>>>>>>>>>>>>>>>>>>>>>>> so it doesn't become a runaround for the next agent to address the
>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer's issue.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 10:22 PM Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83795  This order was placed by us and the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> shipping was done by Saem. The return instructions will be the same as what
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> we usually do. The return or refund was only if there was a shipping issue.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hope it's clear. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83816 shipping This was a first-time
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> purchase and sharing the link to update CC info won't work. We need to call
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customer or ask the cx to call us to process the payment. I have spoken
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with the customer. When you pull the order next time in such cases, make
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sure to send the CC link only if previous order/s went through.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Saw
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> your chat with a customer form New Zealand and was surprised to see your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bryan
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 9:23 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Mark if the website is not letting you order
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the supplement then there is nothing we can at this point of time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> You could have offered a call to help him
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> placing the order or share the link of the website to place the order, he
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could be simply having a technical/browser issue. If we do ship to New
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Zealand, which you mentioned, then how can you simply evade by saying if
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the website is not letting you place the order, we can't do anything. This
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wasn't handled properly at all.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83805  Did you not try to find the details
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with the customer's name? It showed up when I pulled up the name.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83804 Were you not trained on how to process
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refunds? We could process the refund in such cases without escalating it to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deb. Please check with @Pritish Nandi
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> on how to do refunds
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and do it yourself the next time.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83811  Please add Grammarly to your system's
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chrome browser as the grammatical errors are pretty high in the response.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 24, 2019 at 12:25 AM Phaedrus Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83769  No notes on the order in UC,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> secondly, the customer had a concern about free shipping not being applied
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on the order, but it was applied. Not sure if you checked it thoroughly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did you go through the customer's concern and checked the details before
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sending your response??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 23, 2019 at 10:17 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> @bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sharma <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83535  If the customer had a shipping
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> address issue, we also need to confirm the correct shipping address for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> future orders or else the next auto-ship order will go back to the same old
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> address. We need to ask the customer to verify the updated shipping address
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to avoid any future inconvenience.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 22, 2019 at 12:38 AM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> ZD #
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 83685  You forgot to mention the auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order shipped out today in your response. I have shared the feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> recently with you on informing the customers about the order shipment in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> such cases so they do not come backfiring at us. Please make sure to let
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the customers know if the order has not been delivered when they ask to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 17, 2019 at 7:56 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83547  I do not see any escalation note
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for the refund of the item requested to be removed. Jessica has confirmed
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order update. Please ensure to leave the ZD ticket open in such cases
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so either LSM or Deb could process the refund accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 16, 2019 at 8:06 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83541  You mentioned  Blood Flow
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Optimizer for the exchange but the order with the customer's details show
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it's for  Blood Pressure Optimizer, was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there a different order for BFO which this customer placed and now wants to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> exchange as I do not see any notes in the comment box on this order?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Kaeiara Blythe Delfino
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909101803-299978 You had a chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> with this customer and he wanted to know about the refund procedure but you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioned about taking the tests which would be more apt for the $100
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cashback, instead you could have simply emailed him the return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instructions. He cut off the chat and emailed about the return instructions
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> later.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Oct 10, 2019 at 8:48 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83350  We needed to change the next
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship date as well since the customer just received her recent order.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Please remember to change the auto-ship date in such cases and inform the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer so they could make any change if they wish to on the auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83341 We need to inform the customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> of the recent order that is on the way or else the customer could come back
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> complaining we still shipped the order after they requested to cancel, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> must inform about the last auto-ship order shipped in case the customer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> hasn't received it yet. Also, please make sure to add the order # in the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> tickets you respond to.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 8, 2019 at 9:02 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In case of same/previous day refund on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> an order, please escalate to Deb or do it only after getting a confirmation
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> from Jessica about the order shipment being cancelled successfully.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Saw your
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> chat on offering 10% discount, you could share the link on the chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response, no need to keep the customers waiting and also it saves you the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> time to draft the response. Simply share the discount link through chat in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  Ticket #83236 We must escalate the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> international order address issues to Sam and Deb simultaneously asap as
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> those are fulfilled within minutes and escalating to Deb only won't do good
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since she comes to work late night. This order could have been shipped
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83240work When a customer asks for
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund without mentioning the reason, then we must ask the reason and see
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> if we could avoid the return by offering an alternative. Please avoid
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> offering return instructions in the first response unless the customer has
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explained very clearly the reason for return.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Mon, Oct 7, 2019 at 9:31 PM Phaedrus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif <[email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201910061716-155538  Why the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalation to Jessica for an international order when we're supposed to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> escalate the international orders to Sam n Deb. Were you not informed of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arjun Hurry
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83033 EH-201910031238-299377 Why
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund the order from a previous date as we need to get a confirmation from
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Jessica first in case the order is shipped or not and then process the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refund accordingly?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> saw your chat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response: Adam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:22 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Yes, we do ship to Turkey.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Is there anything else I may assist
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you with?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Where did you get this info from?? Did
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> you check on the order page if we do ship to Turkey or just took a wild
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> guess?? Please make sure to not give false information and cross-check on
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> such things on the website first.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer came back complaining he
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> was provided false information. You must be very careful with the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> information you provide.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sun, Oct 6, 2019 at 11:03 AM Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Saxena <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks for the feedback !
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I apologize for this little mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> It was my bad I forgot to change the year while cancelling Autoship. I'll
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> be more careful while handling such cases and make sure to check the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancellation twice.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anush
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sharma" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Kaeiara
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Blythe Delfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, October 4, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:07:25 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83104  You didn't change the year
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to 2099 at the time of cancelling the auto-ship. Please be careful of such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a petty mistake that could become a big issue if the customer is charged
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> again.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Wed, Oct 2, 2019 at 8:38 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Dear Pritish,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I hereby acknowledge the email, will
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> be careful from now onwards.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif, thanks for highlighting the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> scope of improvement. :)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adithya Srivastava
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Abhijit Chakraborty" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Adithya Srivastava" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, October 2, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 8:34:17 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We do not have any Abhijit working
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for HFL. I think it is for Adithya.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> For this case he has drafted the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> response and was consulting me but while I was checking he accidentally hit
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> on submit which he did not intended to. So it was sent before I could have
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> explained him the details of the order. So the feedback was provided to him
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asap and also by the time I drafted the response saw you have sent it
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> already so did not get a chance to correct it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> He will be more careful on from
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Adithya - Please acknowledge.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Pritish
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Abhijit Chakraborty" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Arjun
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hurry" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <[email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, 2 October, 2019
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19:50:25
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Abhijit Chakraborty
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #83042  Did you go through the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> notes before sending your response? Please make sure to go through the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> notes before sending your reply so the customer doesn't get confused. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 10:59 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Anush Saxena
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909302100-022254  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> mentioned the wrong ticket # 82993, it should have been 82990. 82995, I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> have corrected it. You could have simply escalated to Deb to refund the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> difference without intimating Sam. Anyway, please make sure to update the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> correct ticket # in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Oct 1, 2019 at 1:12 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I know the updated contact number
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> sorry to mention the old one.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I called her because she mailed us
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> and wanted to place the order but she was very confused about the pricing
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> of the products which are given on the website, I also apologised to her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> for calling her late.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I knowledge your words.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you - Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Monday, 30 September,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 23:05:06
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ensure to share the new customer support # which is +1 775 204 1021, not +1
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 775  473 0702. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]> Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82816  Did you call the customer during the business hours later? You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> should always ask the customers beforehand if you wish to call them anytime
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> apart from the business hours?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, Sep 28, 2019 at 3:04 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sure,  I'll follow the same.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Saturday, September 28,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 2:37:10 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> In such cases we process the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> order and wait for 10 to 15 minutes and once the order is processed, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> could cancel it later or make any further changes as necessary. Its okay to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> modify the autoship after a while or ask somebody to make the change if you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> get busy with other tasks. Anyway, we don't want to risk with future orders
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> so its better to cancel the subscription. The customers could reinstate
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anyway once they are sure with continuing with it in the future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Sat, 28 Sep 2019, 13:21
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel Ahmad Hajam, <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Arif,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was supposed to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process the order and  it's not possible to perform both the operations at
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> a time. So that's why I used the override option to cancel all future
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders. Moreover, I'll be watchful while initiating the refund in future.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Friday, September 27,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 8:17:08 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909210629-300560 Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> disable the auto-ship when a customer isn't sure of the next AS order, we
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> are not sure with editing the frequency overrides will process or not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> process as there has been instances where the auto-ship orders were still
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> processed when the year of AS order wasn't changed. Please make sure to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> cancel the subscription instead. Make sure you change the next attempt year
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to 2099 as well. Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201908211805-188782  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> refunded the wrong amount, the customer wasn't charged the full amount of
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> $39.97 as a discount of $5 was applied on the price of the bottle. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure not to repeat such mistakes and check how much was the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer was originally charged and process the applicable refund.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Tue, Sep 24, 2019 at 9:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hello Sir,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is not a small mistake,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the CX had 4 auto-ship orders and I only cancelled 3, there was another
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship order which I missed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm truly sorry for my mistake.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Arjun Hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>, "Mridu
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bhatnagar" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Tuesday, 24 September,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 21:10:56
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  Ticket
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> #82691 : Customer mentioned
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> clearly he was satisfied with the supplement that implied he's achieved his
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> desired results and asked to cancel. What's the point of asking him the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reason to cancel it? Please read carefully customers' emails before you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> reply.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>  EH-201909230058-388740
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer had a chat and a call with you in the past where you canceled
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> his 2 different auto-ship subscription but missed out on another active
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> auto-ship for which he was charged today. He wasn't happy about it but I
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> convinced him to accept a 50% refund. This was totally our mistake. Please
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> make sure to check thoroughly all the active auto-ship even if you have to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> check the previous 7-8 orders as we definitely want this to happen.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Sep 19, 2019 at 10:36
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Arjun Hurry <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers, no worries - I thought
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> something had changed.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19, 2019 10:27:28 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I see... Sorry, I overlooked
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> that. Thanks for the clarification
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, 19 Sep 2019, 22:23
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arjun Hurry, <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Arif - 82519, I advised
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel on this ticket. Reviewing the shipping price on the order, this is
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> expedited shipping, not standard. Standard shipping is 12-21 business days.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Did I miss something?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Shakeel Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"phaedrusrf" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Deeksha" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Anush Saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "bharat sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "arjun hurry" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19, 2019 10:12:31 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Adding -AJ
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "kaeiarablythedelfino" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Thursday, September
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 19, 2019 9:13:37 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @bharat sharma
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201909161405-555954 This
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> customer's wife chatted with you, Arlene, she had an order but on her
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> husband's name and email. You were not able to find the details and you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> asked for the right information but somehow the customer had no idea that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the order was on her husband's name and email. I just wanted to bring this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> to your attention, if it's a PayPal order, then ask for the email
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> associated with the PayPal account so we could pull up the order details in
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> the future. I reviewed the chat and called her up to probe more into it.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> She already raised a dispute but I convinced her to cancel her request.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Anyway, you followed the procedure but this is new to you, so I thought to
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> let you and everyone else know that *PayPal
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> orders could be pulled up by the email address associated with the account*.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>  ZD 82519 The estimated
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> delivery time is 12-21 days, not 11-15 days. Please inform the customers'
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> accordingly.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On Thu, Aug 1, 2019 at 2:51
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> PM Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Shakeel,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We checked all the reports.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> There were no other ongoing chats or calls at that time.  In any case, I am
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very well aware of the flow on all the processes at night and provided that
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> there are two agents at night, this explanation will not quite work. Even
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> if there were multiple chats, such a mistake will not be acceptable.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Suffice to say that it was
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> carelessness and I appreciate your promise that this will not be repeated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I consider you a responsible agent and such slips don’t suit you.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @ everyone: guys, it is not
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif’s job to keep checking your mistakes. I will not accept any such
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> careless mistakes again so please be careful.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Regards,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Deeksha
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> From: Shakeel Ahmad Hajam <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Date: Thursday, 1 August
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 at 12:57 AM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> To: Deeksha Dadu <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cc: Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> kaeiarablythedelfino <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> anush saxena <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Bharat Sharma <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi (LSM)" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Subject: Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Deeksha,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Actually, I was handling
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> multiple chats a time. And I don't know how I forgot to send return
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> instruction to the customer. In the future, I am not going to repeat this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> silly mistake
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Ahmad
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> ------------------------------
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *From: *"Deeksha Dadu" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *To: *"Phaedrus Arif" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Cc: *"kaeiarablythedelfino"
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "anush saxena" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Bharat Sharma" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Shakeel Ahmad Hajam" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> "Pritish Nandi" <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Sent: *Wednesday, July 31,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2019 9:17:36 PM
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> *Subject: *Re: Feedback
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Shakeel I am hoping for a
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> very good explanation for this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> On 31 Jul 2019, at 21:10,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Phaedrus Arif <
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Hi Team
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Shakeel Ahmad Hajam
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> <[email-masked]>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EH-201907221826-388977  You
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> had a chat with this customer where you were supposed to email her the
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> return instructions. I couldn't find any notes or email in Zendesk. Did you
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> forget to send it, if so, why??? You also did not cancel her auto-ship
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> since she will be returning the original order. What's going on here?? Why
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> is such a silly n lame mistake repeated?? Please explain.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> @Andrew (Alias): EH-201907302207-088731
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This customer on chat requested to update his street address and you were
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> supposed to update it in UC and escalate to Jessica. I don't see any notes
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> in UC. Did you escalate it to Jessica?? If you did, why did you not mention
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> it in UC notes??
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Arif
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Cheers to life :-)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>