Subject: Gaming team, Training and Answering questions
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Fri, 17 Jul 2020 13:27:11 +0000

Hi Josephine and Pritish,

As agreed today with both of you, here is the training and team supervising plan from now on:

  *   Training: Josephine starts the new Gaming agents’ training for 1.5 day, for the Products overview and general knowledge, then Pritish continues the training for more 1,5 day.

After the 3 days training, Pritish will assign tickets to the agent gradually and supervise them to handle the tickets.

  *   Gaming team supervising: Pritish will be the first contact point for the Gaming agents ( EPOS and Livesalesman teams) , in case of questions, Pritish contacts Josephine

Please make sure that you are aligned and you are talking daily to share the information.

  *   I will let you know for Lilly and the new agent training plan.

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
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